LTC Data Team Leader

Manulife Boston , MA 02298

Posted 3 weeks ago

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

LTC Data Team Leader

About Manulife

Manulife Financial Corporation ("Manulife") is a leading international financial services group that helps people make their decisions easier and lives better. The company provides financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

The company is a Top 10 global life insurance company and a Top 20 global asset manager. The company operates primarily as John Hancock in the United States and as Manulife elsewhere. With its global headquarters in Toronto, Canada, Manulife trades as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Passionate about delighting its customers, creating value for its shareholders and building a world-class culture, Manulife's President & CEO Roy Gori, and the leadership team have established a bold ambition to transform Manulife into the most customer-centric, digital leader in the industry, setting out detailed plans against five strategic priorities to achieve this ambition.

For more details about our Mission, Strategic Priorities and Values, please follow the link below:

The Role: LTC Data Team Leader

The Long Term Care Data department is responsible for managing information required to support actuarial modeling, reserves valuation, experience analysis and inforce management activities. This position will work with global IT professionals and John Hancock actuaries to prioritize projects and deliver accurate data on schedule.

Key Responsibilities

Strategic Planning and Initiatives

  • Provide support and expertise to actuarial areas, such as researching data quality issues and producing periodic reports and analysis crucial to experience analysis and re-rate activities.

  • Identify opportunities to improve the efficiency and effectiveness of LTC data analysis and processes, including emerging technology around Big Data (e.g. Data Lake, cloud computing)

  • Write detailed descriptions of data change requests to provide to systems departments and GSD/GFIT teams and answer questions that arise during development cycles

Customer Service

  • Work with actuaries across IFRS and NAIC Valuation, Modeling, Experience Analysis and Inforce Management departments to understand data change requests and help prioritize the most important and time-sensitive needs of the collective group of partners

  • Work with LTC administration system and claims system departments to prioritize changes to financial information provided by those systems

  • Work with Global Solutions Delivery (GSD) and Group Functions IT (GFIT) areas to prioritize tasks and coordinate change management cycles

People Leadership

  • Work to assess talent of team members and seek growth opportunities for individuals

  • Provide feedback to staff through regular performance appraisals, informal feedback and coaching

  • Engage and inspire the team to make the best use of resources and encourage staff to develop technical skills that will significantly improve the quality of actuarial data and efficiency of processes

Education & Experience

  • At least 7-10 years of experience in the financial services industry

  • Advanced degree in Statistics, Math, Comp Sci, Engineering, Actuarial Science or other related discipline

  • Prior people management experience highly desired

  • Prior knowledge of Long Term Care products / life insurance industry preferred

Skills & Competencies

  • Strong knowledge of a data querying language such as SQL, Python, R and/or SAS

  • Strong analytical and problem solving skills

  • Strong desire to improve processes

  • Ability to communicate effectively with actuaries and IT professionals

  • Outstanding organization and time management skills; ability to manage competing priorities in a dynamic, fast-paced environment while demonstrating sound judgment

Personal Attributes and Cultural Fit:

  • Energetic personality with positive, can-do attitude

  • Excellent leadership skills and ability to encourage and motivate staff

  • Driven to learn and/or teach emerging data science techniques

  • Role model of ethics and integrity who builds a culture of respect

  • Highly effective change agent who embraces change and leads change management

  • Proactive and results oriented; highly focused on accountability

  • Demonstrates a commitment to delivering excellent service balanced with appropriate risk management

  • Highly collaborative working style


If you are ready to unleash your potential it's time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers.

Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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LTC Data Team Leader