The Medical Assistant I is responsible for providing quality, compassionate care to patients in the clinic setting consistent with Holston Medical Group's quality practice standards, polices, procedures and customer service expectations. As a member of the clinical staff, the Medical Assistant I will proactively participate in identifying the needs of the patients and will implement methodology as directed to improve both patient clinical experience and care. Duties will also include taking vials, data collection, and both written and electronic documentation.
Use patient first values in assisting patients with needs
Greet patients with compassion and a friendly face
Accurately assess and record patient vital signs in electronic database
Prepare patients for examinations
Dispose of contaminated supplies/used items
Sterilize medical instruments as needed
Ensure that exam rooms are clean and stocked for patient use
Maintain both supplies and equipment, proactively work with co-workers to stock
Attend nurse meetings and other educational opportunities
Obtain prior authorizations and pre-certifications as needed for patients having procedures or tests
Pick up vaccines and other medications as needed
Mail normal labs to patients and call patients with abnormal labs
Perform customer service checks on patients every 10 minutes
Change sharps container and biohazard trash
Ensure to follow policies and procedures set by Holston Medical Group
Maintain communication with providers to ensure that patents needs are taken care of
Communicate all office issues with the Nurse Manager and Regional Operations Manager
Ensure that equipment is in operating order (crash cart, defibrillator, autoclave, etc.)
Mentor new nursing staff and orient to the office
Ensure that the Health Department records are maintained for the vaccinations for children
Maintain clinical area to meet site visit standards
Maintain strict confidentiality in all matters relating to personnel and patient PHI (Protected Health Information)
Enroll patient in myHMG as directed.
May be moved to other offices upon request based upon the business need of Holston Medical Group on an occasional basis
High School diploma or equivalent required
MA certification by the state in which employed
0-2 years experience
Must possess excellent communication skills
Ability to work in a team environment and collaborate with others
Ethics and Values
Learning on the Fly
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. Reach with hands and arms.
The employee frequently is required to sit, walk, stand, and talk or hear.
The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 25 pounds.
The employee must occasionally lift and/or move up to 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The employee may be exposed to bodily fluids and infectious diseases.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Holston Medical Group