LPN - Telehealth - Secaucus, NJ

Unitedhealth Group Inc. Secaucus , NJ 07096

Posted 2 months ago

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

LPN's in this role will support the Care Coordination Telemedicine Team and must be competent with communication and technological skills. Telemedicine triage nurses function as a primary point of contact to respond to patient email inquiries related to a variety of health conditions. LPN's support with assessment, planning, and care coordination.

This is a telephonic position, working in an office-based environment, located in Secaucus, NJ.

The core hours for this position are 2pm-10pm Eastern Time M-F and alternating Weekends.

Primary Responsibilities

  • Identify, assess, plan, coordinate, and monitor activities to address the patient's medical needs

  • Consult with and refer to appropriate healthcare professional (ie. PCP/ Specialist, RN) accordingly

  • Prevent, reduce, and resolve potential or identified problems by adhering to nursing protocols and processes

  • Support the prior authorization process

  • Have the ability to recognize when telemedicine approaches are not appropriate and follow protocols to escalate and triage emergent referrals

  • Must consistently meet established productivity, schedule adherence, and quality standards while maintaining good attendance.

  • Provide quality, consumer focused customer service.

  • Accurately document consumer interaction and appropriately follow all processes and procedures.

  • Stay abreast of all customer specific details, to ensure high quality customer service.

  • Ability to function in a fast paced environment

  • Demonstrate established customer service behaviors and standards

  • Meet key performance productivity metrics

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • LPN license in the state of NJ

  • 2 years of clinical experience

  • Proficient Computer Skills (Email and Microsoft Word)

  • Basic knowledge of disease prevention

  • Experience with Medicaid, Medicare, and other commercial health payers

  • Knowledge of medical terminology

  • Ability to work rotational overnight and weekend shifts

Preferred Qualifications:

  • Bi-lingual (English/Spanish)

  • Bachelor's Degree

  • RN License

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: LPN, telephonic, Secaucus, NJ, New Jersey

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LPN - Telehealth - Secaucus, NJ

Unitedhealth Group Inc.