LPN Supervisor - Orthopedics - Warren

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

Position Summary: The Office Supervisor, under the supervision of the Clinical Manager/Practice Manager is responsible for planning, organizing, and coordinating daily operations to ensure quality patient care and be the liaison between the Physician and staff.

Essential Job functions:

• Provides leadership and support in day to day operations with the clinical setting. Serves as a role model and consultant for staff.

• In collaboration with the clinical/practice manager, ensures policies and procedures are properly communicated and adhered to.

• Completes Physician and staff monthly schedules with POD Liaison. Identifies staffing needs in advance, assists in utilizing resources effectively. Maintains the automated schedule.

• Coordinates and assists with training, monitoring, and evaluation of staff.

• Evaluates clinical staff according to SMG policy and provides ongoing feedback. Conducts an annual performance evaluation including obtaining physician input on each staff member of the department.

• Works with QI and Clinical Services to implement and create action plans for SMG clinical quality improvement process at the POD level. This includes ensuring the utilization of the CQS Physician Dashboard.

• Monitors departmental compliance with all applicable standards (OSHA, HIPPA): reports compliance concerns; Ensures utilization of resources for resolution of issues.

• Advances the department's technology including the use of the information technology and the implementation and appropriate use of the Electronic Medical Record.

• Takes a lead role in POD program development in order to foster an increase in clinical services, advancing technology and further interdepartmental coordination of care.

• Works with the physician POD Liaison to ensure efficient office operations, adjustments in workflow as necessary, overall smooth functioning of the department and compliance of SMG policies.

• Maintains and expands staff competencies by implementing ongoing internal education programs and encouraging participation in outside continuing education. Anticipates staff training requirements to maintain smooth department functioning. Cross trains personnel to other functions where appropriate.

• Works with the physician POD Liaison to ensure the extraordinary customer service quality is provided to our patients.

• Provides status of office operations to the clinical practice manager in a timely manner. Collaborates with clinical practice manager on departmental functioning, efficiency and growth opportunities.

• In collaboration with the physician POD Liaison, holds monthly staff meetings, attends clinical practice manager's meetings.

• Consults and communicates with other departments in a professional manner.

• Ensures staff members are competent in emergency protocol and procedures.

• Demonstrates flexibility with various work schedules.

• Recognizes and performs duties which need to be performed although not directly assigned.

General Job functions:

• Delivers direct patient care within the scope of licensure and in accordance with SMG policy.

• Assumes accountability for the quality of care, which he/she has delivered including maintaining standard precautions.

• Collects lab specimens according to departmental guidelines. Accurately labels specimens.

• Prioritizes patient care by implementing physician orders and nursing procedures.

• Documents appropriately in the Electronic Health Record (EHR).

• Assures all patients are correctly identified prior to providing and/or documenting care.

• Communicates & provides care consistent with age, cultural, spiritual and developmental needs of the patient.

• Maintains efficient patient flow.

• Employs appropriate and timely use of Tasking in EHR.

• Schedules appointments appropriately and accurately according to department guidelines.

• Administers injections according to appropriate protocol. Documents injections accurately in EHR.

• Appropriately demonstrates telephone triage protocols and document in EHR.

• Effectively communicates problems, concerns or issues to the Office Supervisor/Manager appropriately and promptly.

• Ensures proper preparation for patient visit. Prepares pertinent information needed for patient visit.

• Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR.

• Reviews and updates medication list in EHR. Demonstrates understanding of prescription control and prescription refill procedures. Accurately and completely documents known allergies in EHR.

Education, Certification, Computer and Training Requirements:

• Associate Degree's required. Bachelor Degree's preferred

• 2 - 4 Years' related work experience required. 5 - 8 Years, preferred.

• Licensed Practical Nurse Certification required.

• Ability to communicate in English, both orally and in writing required

• Strong interpersonal and organizational skills required.

• Ability to perform diverse work assignments with time limitations with a high degree of accuracy required.

• Ability to use problem solving, critical thinking and priority setting skills required.

• Knowledge of current nursing practices and protocols required.

• Ability to lead and manage a team required.

• Ability to use Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred.

• Experience with Standard Office Technology in a Window based environment preferred.

• Experience with patient care equipment preferred.

• Experience EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Travel:

• Ability to commute to satellite offices as needed.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.