LPN Intake Coordinator

Summary

The LPN Intake coordinator receives and analyzes incoming referral and order calls.

Responsibilities

• Answers phones and appropriately triages phone calls to Intake Team.

• Effectively communicates patient/referral information to appropriate Intake staff and branches.

• Obtains demographic and clinical information from clients, physician's office and other referral sources to compile referrals.

• Coordinates communication of referral information with Intake Specialist RN.

• Maintains a call log for all incoming calls.

• Faxes signed referrals to appropriate county/parish offices, DME, private duty, etc.

• Verifies new referring physician licenses on referrals taken in department.

• Researches coverage or pay source for each referral. Verifies commercial policies and HIQA.

• Obtains authorization for visits from insurance or Medicaid on EPSDT patients as appropriate. Updates insurance case manager on patient status and need for additional visits throughout the episode of care.

• Educates prospective patients, families, physicians, and hospitals regarding home health services available.

• Serves as a liaison between clinical and marketing staff.

• Attends and participates in annual in-service training programs.

• Manages patient ping feed throughout the day, in applicable markets.

• Disseminate patient ping data to appropriate Patient Care Manager, field clinician(s), or sales representative, in applicable markets.

• Any other duties as assigned.

Education and Experience

License Requirements

• Current LPN licensure in state of practice.

• Current Driver's License, vehicle insurance, and access to a dependable vehicle or public transportation.

• CPR Certification required.

• Minimum of one (1) year experience in medical office procedures/intake.