LPN / CMA Phone Triage - Edmunds Gastroenterology

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Job Type

Full-time

Description

EDMUNDS GASTROENTEROLOGY is currently seeking an experienced Licensed Practical Nurse (LPN) or Certified Medical Assistant/Phone Triage Nurse (CMA). This candidate will be part of a dynamic team to support our large, privately owned specialty practice located off Papermill Drive in Knoxville, TN.

Job Type: Full-time Monday - Friday 8:00-5:00

ESSENTIAL DUTIES AND RESPONSIBILITIES may include any and or all of the following: Other duties may be assigned as appropriate.

• Assist in patient needs over the phone

• Review medical records for urgent request and special needs.

• Supports the office clinic under the direction of the Nurse Manger as needed, to include rooming patients and gathering patient information for chart documentation.

• Call medical facility/department to schedule patient for tests.

• Provide patient education as instructed.

• Triage in-bound clinical care calls, assesses patient concerns and responds according to the clinical care protocols.

• Document and utilize the electronic medical record according to HIPAA guidelines.

• Follow all practice policies and procedures for appointment scheduling, insurance verification, telephone interactions, and other job responsibilities as established.

• Provide back up support to clinical services as assigned.

Benefits Competitive Benefit Package inclusive of PTO, Sick Leave, Health, Dental, Vision, Life, Disability, 401K with company match and immediate vesting, etc.

Requirements

• High school diploma or equivalent

• Minimum of 1 year work experience with knowledge of medical field-physician office experience preferred

• Ability to communicate orally and in writing to patients, doctors and staff

• Knowledge of Electronic Health Records and Processes

• Experience with computers and EMR documentation systems

• Experience with assisting patient needs

• BLS or ALS certification