Under the supervision of Care Coordinator Manager/Supervisor, Primary Care performs tasks and patient contact to assist in the coordination of patient primary care services. Services include obtaining and running reports to assist with review and resolution of care gaps.
Reviews monthly Care Gap data from the Managed Care Department for Family Medicine and General Medicine clinics.
Performs Transitional Care Management, (TCM) non face-to- face patient visits per policy and procedure
Contacts insurance Case Managers under the direction of the Care Coordinator Manager/Supervisor, and implements plans to follow up with patients, or to include phone calls, video discussions to assist in preventing or reducing ED visits.
Reviews Healthy Planet Performance of each clinic monthly and identifies measures that require improvement, and communicates to Care Coordinator Manager/Supervisor.
Maintain a positive customer service oriented disposition toward all clients and co-workers. Provide excellent customer service with internal and external customers.
Prepares and maintains all clerical aspects of the medical records through established guidelines.
Performs all other duties as assigned by management within job scope.
Must be able to perform under stress when confronted with emergency, critical, or unusual situations. Must be capable of dealing with periodic cyclical workload pressures and levels of responsibility. Required to make independent judgments without supervision. Must be able to make generalizations, evaluations, or decisions based on sensory or judgmental criteria. Must have the adaptability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Requires the ability to work with people beyond giving and receiving instructions.
Skills, Knowledge, Abilities
UFJPI is an Equal Opportunity Institution
University Of Florida Health