LP Customer Service Associate

All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.

Posting Notes: Marshalls Store 0039 || 400 South State Road || Springfield || PA || 19064

Opportunity: Contribute To The Growth Of Your Career

Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines.

• Maintains a proper and professional stance in the designated area at the front of the store.

• Act as a visual deterrent to prevent potential loss/dishonesty.

• Review and understand the Store Emergency Response Guide sections titled Evacuating

People with Disabilities, Missing Child, Store Disturbances, Fire, Severe

Weather/Natural Disaster, Bomb Threat, and Imminent Threat.

• Wear a complete Company approved uniform.

• Wears a Company-issued Body Worn Camera, engages the camera during approved

situations for legal, safety, and training purposes, and adheres to proper use of the body

worn camera as outlined in policy and procedure.

• Greet customers appropriately, demonstrate courtesy and respect.

• Establish and maintain a position at the front of the store or in a department.

• Respond to customer requests for assistance by referring customers to store management or

customer service via a Company issued radio.

• Observe and report any suspicious behavior or critical incidents to Loss Prevention or store

management.

• Perform a closing safety sweep of the store with a member of management.

• Adhere to all Company Policy and Procedure to not detain, stop, apprehend, chase, follow,

pursue, question, or accuse anyone of dishonesty or make a customer feel uncomfortable in

any way.

• Remain in their designated area of the store (aside from breaks).

• Call police only when directed by the appropriate LP Associate or Store Management in an

emergency.ovides timely, courteous and knowledgeable service to customers

• Engages customers, providing support and creating a positive shopping environment

• Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence

• Observes accurate checkout procedures for customers and Associates

• Communicates shrink-related concerns to Store Management and Loss Prevention

• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.

• Coordinates and completes shrink-related activities in partnership with Store Management

• Supports and participates in store shrink reduction goals and programs

• Promotes a culture of honesty and integrity; maintains confidentiality

• Encourages Associate use of shrink reduction resources

• Promotes safety awareness and supports maintenance of a safe environment

• Follows through on commitments; accomplishes goals with minimum supervision

• Adheres to all labor laws, policies, and procedures

• Performs other duties as assigned

Who We Are Looking For: You!

• Excellent communication skills and good judgment

• Ability to respond appropriately to changes in direction or unexpected situations

• Standout colleague, working effectively with peers and supervisors to accomplish tasks

• Able to work a flexible schedule to support business needs

• 0-2 years retail or security experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

This position has a starting pay range of $12.00 to $16.75 per hour.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

We're reinventing retail and helping people discover that next find that's going to be their new signature look. You can be a part of their journey to look amazing.

Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that's what it's like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.

Discover Different also means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Marshalls Store 0039 || 400 South State Road || Springfield || PA || 19064