Loyalty Team Member - BDC

Principle BMW of San Antonio

Loyalty Team Member / Business Development Consultant

Who You Are

Principle Auto is looking for an exceptional Business Development Consultant to join our rapidly growing dealerships. You are highly motivated, think quickly, and have the ability to complete tasks and projects with little to no supervision. You are dedicated to a high level of customer service over the phone and in person. You take personal responsibility with each client and their requests and are skilled in taking care of particular clients. Your verbal and written communication skills are refined and clear.

What We Offer

We continuously invest in our people with ongoing education within Principle University and ongoing professional development.

Who We Are

Our Mission: We Live to Provide Exceptional Care.

Our Purpose: Helping People Live a Better Life

Simply put, we desire to change the automotive industry. We are in the business of building relationships and we want to ensure that we are there for our guests throughout their journey. We do this by hiring the Greatest People that foster our unique culture of giving exceptional care for our guests. Our culture is found in our values.

Our Values Are Our G-U-I-D-E

• Great People- We hire people with heart. We care about each other, so caring for the customer comes naturally.

• Unparalleled Service- We understand everyone defines great service differently and we aim to meet our guest needs individually and with complete focus.

• Integrity- We never allow pressure to influence our guidance to guests or fellow associates. We are accountable to each other to do what is right.

• Defining Excellence- We desire to be the best, changing constantly to the next environment. We have a burning need to learn and be a leader in our industry.

• Enthusiasm- We aim to have fun every day. If it's not fun, we find a way to make it so. We are energetic, and our energy draws people to us.

Responsibilities of the Business Development Consultant:

• 60 to 100 Incoming / Outgoing calls per day.

• Set up appointments for clients.

• Maintain constant follow-ups with potential clients through emails and texts.

• Be prepared to answer and/or research client's questions.

• Provide a high level of excellent customer service.

• Ability to deescalate situations.

• Other responsibilities as they are given.

Qualifications of the Business Development Consultant:

• High school diploma or GED required.

• 1 Yr. previous Call Center Customer Service or Sales experience required.

• Must be proficient in English.

• Bilingual in Spanish is a plus.

• Internet sales experience is a plus.

• Professional personal appearance.

• Ability to work comfortably with the public.

• Excellent verbal and written communication skills.

• Clean driving record.

• Valid state of residence driver's license.

• Required to pass a drug test and background check.

• Ability to multi-task, be a team player, and have a pleasant personality.

• Provide concierge service to our clients.