Lottery Video Technical Support Specialist 1 - Revenue - Lottery Commission - Kanawha Co.

The position will be for day and/or evenings. Under general supervision, at the full performance level, this position will provide technical support by telephone with end users such as limited video lottery retailers, limited video lottery operators, and casino and other WV Lottery staff, on video lottery machine hardware and software problems that occur in the field.

Monitor and operate the video lottery central monitoring system and perform first level problem determination.  Position direct calls to appropriate personnel when further assistance is needed and answer questions regarding video lottery terminal installations, setups, error messages, project status, system procedures, online transactions, system status, and downtime.

Assists with drawing procedures and monitoring lottery internal control systems for in state and multi-state lottery draw games.  Perform related work as required.

Distinguishing Characteristics

Position is distinguished by the size and scope of the projects and by the responsibility for error identification and correction.  At this level, all but minor or routine processing, hardware, software, and installation problems are referred to senior specialists.

Applicants are subject to an extensive background investigation by the WV Lottery Security Division.  No person shall be appointed, employed, or continue to serve in any position or employment with the commission who has been convicted of any violation of the lottery law or of any felony or any crime related to theft or gambling.  The commission shall remove or discharge any person so convicted.

Click The APPLY Link To Apply Online.

IMPORTANT: Your eligible score will be based on information provided in your application; therefore, make sure your application is detailed and complete. You MUST complete ALL parts of the application, including the Work Experience section.

ATTENTION: Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified.

If you are claiming Veterans preference, please submit "MEMBER 4" form and/or your VA Letter. Protecting your personal information is our highest priority.  If your official transcript, training/licensure, or Veterans documentation contains your Social Security Number and/or birthdate, please redact that information before submitting it to the Division of Personnel.

Please attach documents to the online application before submitting it. Or, you may email it to: applicantservices@wv.gov or by mail to:

WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305.

This announcement is for one or more specific vacancies and only applies to the location(s) indicated. Your application will remain active for this job for 180 days or until the job is filled.

Application for this job does not automatically qualify you for other positions. Be sure to submit your application for each position of interest.  To receive an email notice anytime jobs in this or other categories are posted, you may choose to complete a Job Interest Card from the slide-out menu located at the top left of our Job Opportunities page.

Training: High school diploma or the equivalent.

AND

Experience: Two (2) years of full-time or equivalent part-time paid experience working in information technology and/or systems operations.

OR

Substitution: Coursework in computer science from an accredited college or university may substitute for the required experience at a rate of twelve (12) semester hours for every one (1) year of experience.

AND

Special Requirements: Background and credit investigation and security clearance required for employment.

DETAILS OF RELATED EXPERIENCE MUST BE SHOWN IN THE WORK EXPERIENCE SECTION OF YOUR ONLINE APPLICATION*