ADESA Auto Auction located in Plainfield, IN is seeking an organized, detail orientated candidate with high-level customer service skills to work with one of our largest factory accounts. The Lot Assistant or Tracker position is responsible for assisting with the outside operations and functions such as numbering vehicles, verify vehicle information, taking pictures, and moving vehicles to shops or sale line-up.
ADESA offers generous Paid Time Off benefits including vacation, sick, personal and holidays, Medical, Dental, and Vision Coverage, HSA with company contribution and FSA options, Disability, Life, and AD&D Insurance, 401(k) with company match, Employee stock purchasing program, and Corporate discount program.
Job Responsibilities and Duties:
1.Assist in assuring the inventory is in the proper designated areas of the lot at all times. Help with a physical inventory on a periodic basis.
2.Move vehicles requiring services from Mechanical Services Shop, Body Shop or Detail Shop to the proper staging areas at the required time. Assist in verifying that repairs are completed, charges submitted and inventory is moved to the designated lot area.
3.Perform duties in compliance with all contractual customer, contractor and supplier agreements.
4.Work from assigned list and number vehicles for sale.
5.Place stickers on factory and company vehicles. Locate cars without keys and any missing vehicles. Locate, number and place vehicles on spot.
6.Take pictures of inoperable vehicles for the sale.
7.Work with Key Tech to ensure lost keys are created and assigned to appropriate vehicle.
8.Track missing units and assist transporters in locating vehicles.
9.Bag, tag and store inventory from vehicles (and return once vehicle is sold).
10. Determine or confirm mileage of vehicle for inside administrators.
11. Perform physical verification of year, miles and VIN number of each vehicle before the sale.
12. Any other duties assigned by the General Manager or designated manager.
General Employee Responsibilities:
13. Standards of Conduct:
a) Provide prompt and courteous service at all times.
b) Perform customer service transactions as described in the account contract.
c) Be familiar with procedures for handling all aspects of customer service.
d) Make sure customers receive prompt, efficient and courteous attention from all employees.
e) Resolve any customer complaints in a friendly, courteous manner and advise the General Manager or designated manager of all serious complaints or incidences.
f) Maintain a professional appearance and a neat work environment consistent with the Employee Handbook.
g) Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
h) Advise the designated manager and Facilities of all breakdowns and maintenance needs immediately to ensure a safe work environment.
i) Make sure all Department area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property.
Report all incidents to the Manager immediately. Practice proper loss prevention and reaction procedures.
The physical activity requirements of the position are from Light to Medium Physical Work.
Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.
Frequent standing, watching, touching or fingering, listening, walking, talking
Potential running, jumping, yelling or other rapid or forceful movement in emergency situations
Physical Working Condition:
This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.
KAR Auction Services