Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Loss Recovery Process Manager, Invoicing Opex

Expired Job

Santander Consumer USA North Richland Hills , TX 76180

Posted 4 months ago


Summary of Responsibilities:

The Loss Recovery Process Manager will review, monitor and direct process flow as it pertains to Servicing, Impound and Bankruptcy related invoices. The manager ensures company policies and procedures, as well as State and Federal laws are followed on all portfolios.

Essential Functions:

  • Serves as manager and mentor over the direct supervision of Loss Recovery Process Coordinators providing guidance regarding invoicing, organizational goals, objectives, policies and procedures, State and Federal laws and ensure performance standards are achieved and maintained.

  • Partners with Accounts Receivable and Payable, SourceNet and Vendor Management in regards to payment allocation errors and issue resolution.

  • Performs audit of accounts, reporting and Auto Pay process for accuracy, timely receipt from vendors and proper allocation of funds.

  • Manages and audits invoice rejections identified by the Process Coordinators to identify vendor or system issues.

  • Manages and coordinates the strategy of Repo, Impound and Bankruptcy invoicing inboxes to ensure acceptable turnaround time.

  • Develops and trains all Process Coordinators for understanding and implementation of all aspects of the Process Coordinator job description.

  • Promotes a cooperative and productive work environment for team members consistent with SC's mission and values.

Other Functions:

  • Perform additional duties and special projects as assigned by senior management.

  • Conducts and attends training meetings.


  • Bachelor's degree preferred; equivalent combination of education and experience may be substituted in lieu of degree.

  • Minimum four (4) years experience in the financial services industry; sub-prime auto experience strongly desired. Some management experience preferred.

  • In-depth knowledge of invoicing processes including experience in financial services;

  • Must have advanced understanding of loss prevention and collection policies and procedures and be familiar with the Fair Debt Collection Practices Act (FDCPA).

  • Must have excellent leadership and decision making skills with the ability to lead, coach and motivate others.

  • Strong communication skills to effectively communicate with all levels of the management and executive team.

  • Must have the ability to create an atmosphere where team members feel free to express concerns and suggestions while identifying opportunities to improve and align loss recovery initiatives.

  • Must have strong mathematical skills.

  • Ability to maintain confidentiality

Working Conditions:

  • Extended working hours may be required as dictated by management and business needs.

  • Travel to multiple facilities may be required.

  • May be required to lift, push, or pull materials weighing up to twenty (20) pounds.

  • May be required to sit and review information on a computer screen for long periods of time.

  • May require repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard.

  • Corporate / satellite office role.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Loss Recovery Process Coordinator

Santander Consumer USA

Posted 1 week ago

VIEW JOBS 12/5/2018 12:00:00 AM 2019-03-05T00:00 Overview Job Family: Business Operations Responsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company. Job Function: Auto Loan & Lease Fulfillment Accountable for the completion of transactional account processes, including: Repair Claims, Total Loss Claims; Title Release requests and ensures accurate posting of all transactions to customer accounts. Liaises with customers and third parties to resolve open issues in alignment to internal processes and external regulations. Supports respectful customer experiences throughout life of loan. Summary of Responsibilities: The Staff, Payment Operations is primarily responsible for assisting the Payments team in all activities involving the support of the payments. The primary focus will be on reconcilements, daily operations support, customer inquiries, transaction processing, and maintaining customer files. Essential Functions: * Processes / reconciles transactions related to product/functional area. * Performs various clerical tasks associated with Payments. * Ensures that department standards and deadlines are met on a daily basis. * Answers questions for Customers and department Employees. * Maintains files related to job responsibilities. * Processes mail as required. Other Functions: * Other duties as assigned. Requirements: * Education – * Bachelor's Degree: Business, Marketing, Finance, or equivalent field. * or equivalent work experience: Equivalent combination of education and experience may be substituted in lieu of degree. * Experience – * 0-3 years Payments, Loss Mitigation, Fulfillment, and/or collections experience. * 0-3 years Auto Finance industry experience. * Skills & Abilities – * Proficient in basic PC applications, including Microsoft Office (Excel, PowerPoint, Word, Outlook). * Intermediate to advanced typing and data entry processing skills. * Ability to ommunicate effectively and professionally with internal and external customers. * Ability to handle multiple tasks simultaneously. * Excellent organizational and time management skills with strong attention to detail. * Ability to educate customer on a service or product solution. * Ability to work effectively as a team member. * Ability to respond to internal and external requests as needed. * Ability to adhere to policies, procedures, and instructions of management. Competencies: * Collaboration – Teamwork: * Foundational – Learning and Developing * Works effectively in team settings * Shows appreciation for others' help and lends a hand when needed to complete shared tasks * Customer Focus – Customer Understanding: * Foundational – Learning and Developing * Actively seeks information to understand customer needs * Execution – Accountability: * Foundational – Learning and Developing * Maintains professional behavior at all times in representing the company * Does all routine work accurately and on-time; is aware of own impact on others * Risk Management – Risk and Compliance Adherence: * Foundational – Learning and Developing * Understands the central role the risk management function plays in the organization environment * Learns to identify and flag items non-compliant with regulations * Influence – Two-way communication: * Foundational – Learning and Developing * Communicates clearly and precisely * Listens carefully and asks questions to clarify understanding * Change Orientation – Support for Change: * Foundational – Learning and Developing * Learns new methods and procedures or modifies them to meet new standards * Is positive about new approaches and methods resulting from change Working Conditions: * Frequently: Minimal physical effort such as sitting, standing, and walking. * Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown. * Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders. Employer's Rights: * This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. * The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. Santander Consumer USA North Richland Hills TX

Loss Recovery Process Manager, Invoicing Opex

Expired Job

Santander Consumer USA