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Loss Recovery Lease Account Representative I

Expired Job

GM Financial Arlington , TX 76004

Posted 4 months ago

Overview

The Loss Recovery Lease Account Representative I will work both individually and as part of a team to maximize dollars per charged off account to positively impact net losses. This team member provides recovery efforts on charged-off accounts through various collection efforts and remedies. This employee has contact with customers, agents, and various internal departments.

Responsibilities

JOB DUTIES

  • Contact charged off accounts to request payments and/or collateral to bring the account to current status in a prompt, courteous and professional manner

  • Negotiate best settlement arrangement possible and perform related internal processes

  • Research and resolve complex customer accounts while adhering to department policies and procedures, as well as FDCPA guidelines

  • Utilize advanced skip tracing or collection techniques and other available resources for accounts where there has been difficulty establishing phone contact

  • Monitor and provide feedback to less-experienced Account Reps to ensure maximum effectiveness and adherence to collection laws and procedures

  • Provide mentoring and training as needed to team members to develop the utilization of all available resources to accomplish goals

  • Assist in technical training of new hires

  • Handle escalated calls and assist team members with resolution of difficult accounts when necessary

  • Provide feedback to management on team member performance

  • Consistently meet or exceeds department goals

  • Consistently adhere to work schedule

  • Promote and work effectively in a team environment

REPORTING RELATIONSHIPLoss Recovery Team Leader I US

Qualifications

Knowledge

  • Knowledge of debt collection policies and procedures

  • Knowledge of debt collection strategies and remedies for clearing accounts

Skills

  • Ability to navigate through account servicing and debt collection systems

  • Demonstrated strong negotiation and escalation skills; ability to negotiate assertively when required

  • Self-motivated with a demonstrated ability to utilize a variety of resources to research and resolve delinquent accounts

  • Demonstrate excellent judgment skills when responding to inbound/outbound calls

  • Willingness and ability to effectively/efficiently perform in a team productivity-measured environment

  • Ability to relate well with others and constructively interact with a variety of people

  • Ability to proactively achieve goals and objectives, which positively impact our overall business

  • Strong ability to effectively and efficiently multi-task

Education

  • High School required

Experience

  • 3-5 Years A minimum of three years' experience in collections and/or charged-off recoveries Required

Work Condition

  • Normal office environment

  • Subject to stressful situations

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Loss Recovery Lease Account Representative I

Expired Job

GM Financial