H-E-B Austin , TX 78719
Keeping expenses and profit loss under control is critical to growing our business. Our Loss Prevention Team works to minimize the loss of profits, systematically reduce shrink, and thwart organized criminal activity. As a Loss Prevention Specialist, you will work in our Stores to help protect our assets by preventing theft and reducing shrink.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that makes H-E-B The Greatest Retailing Company.
Do you have a:
HEART FOR PEOPLE... an ability to think like the Customer, not just about the Customer?
HEAD FOR BUSINESS... the skill to convert how Partners understand financial / shrink results into action?
PASSION FOR RESULTS... the interpersonal skills to navigate guidelines, and facilitate relationships and opposition?
We are looking for:
What is the work?
Loss Prevention / Security:
Detects / resolves external theft by identifying, investigating, resolving theft incidents
Recovers assets; makes safe apprehensions
Educates store Partners and management on Loss Prevention-related matters to improve theft awareness and maintain a safe store environment
Conducts inspections of physical security standards
Interviewing / Investigating:
Learns advanced interviewing techniques
Conducts surveillance, detains, interviews persons apprehended in shoplifting incidents
Reporting & Documentation:
What is your background?
High school diploma or equivalent
1 - 2 years of experience in investigative auditing and / or retail Loss Prevention
Experience in / working knowledge of investigative techniques
Do you have what it takes to be a fit as an H-E-B Loss Prevention Specialist?
General knowledge of video systems
Moderate PC skills including MS Suite (Word, Excel, PowerPoint, Access, Outlook) and computer software programs / applications required by the job
Good interviewing skills
Excellent written / verbal communication skills; bilingual language skills a plus
Ability to multi-task with attention to detail
Ability to work with highly confidential information
Ability to confront individuals in a calm and diplomatic manner
Ability to work in a team environment
Function in a fast-paced, retail, office environment
Travel by car or airplane with overnight stays
Lift up to 20 lbs on a regular basis
Work extended hours and rotating schedules
Access and move around all areas of the store quickly
Make theft apprehensions
Conduct visual surveillance of the store
Have a reliable source of transportation (required)
Obtain / maintain a valid driver's license (required)