Loss Prevention Specialist

Party City Richmond , CA 94804

Posted 5 days ago

Job Description:

Overview:

The Loss Prevention Specialist (LPS) is a temporary position to support Stores during Halloween and when additional awareness and security is required. Stationed at the front of the store near the entrance and adjacent to registers, this position leads the Store team in providing a secure environment for Customers and Associates. The LPS assists Management in achieving business goals and objectives by creating an exceptional shopping experience while deterring theft and reducing accidents.

Job Functions:

  • Engage each Customer as they enter the Store by making eye contact and offering a sincere Welcome tailored to that Customer or family

  • Maintain a clean and clutter free entrance and front end; manage and distribute baskets and carts

  • Listen to and resolve customer complaints, refer to Management as required

  • Make the Store team aware of Customers requiring additional attention, whether to assist in creating their party, or to deter suspicious activity

  • Ensure the safety of Associates and Customers through strict adherence to safety and ladder policies; immediately bringing to the attention of management any safety concerns including spills, trip hazards, unsecured ladders, etc.

  • Involve Management immediately in any Associate or Customer accidents; ensure the welfare, comfort and privacy of those involved

  • Communicate questions, issues and concerns to GM, DM or RLPM

Persons assigned to the Schedule in the LPS role will:

  • Provide a highly visible deterrent to loss while representing the Party City brand to our Customers as an extension of the Store Management Team

  • Confidently interact with the public, maintain control over activity at the front of the store, and remain calm and professional while handling stressful situations

  • Be alert to suspicious activity, keeping the Store Team engaged in deterring shoplifting through communication and exceptional customer service

  • Strictly adhere to all physical security and loss prevention policies

  • Not ring register, process freight, or perform other tasks which do not allow visibility and immediate response to customers

Job Requirements

  • High school diploma or equivalent

  • Self-confident, able to work independently

  • Ability to quickly build rapport

  • High energy with a sense of urgency

  • Fluent in English and Spanish a plus

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Asset Protection / Loss Prevention Security Guard Part Time Hilltop Mall

Macy's, Inc.

Posted 4 days ago

VIEW JOBS 2/21/2020 12:00:00 AM 2020-05-21T00:00 Develop your investigative skills as part of our industry-leading asset protection team – you'll use innovative technology and dive deep into analytics to reduce shortages and protect Macy's bottom line. You'll have lots of opportunity to grow your career under leadership that's committed to developing their teams and building leaders, and you'll also have the ability to focus on highly specialized areas including Investigations, Organized Retail Crime, and Asset Protection Training. Job Overview: The Security Guard's primary responsibility is to deter theft, communicate suspicious activity to the Asset Protection/Loss Prevention Department, maintain a safe business environment, and provide strong customer service. The Security Guard is primarily stationed at customer entrances and monitors customer traffic entering and exiting the store. Performs other duties as assigned. The summary below may not include all the essential functions and qualifications for this position. For more information, we encourage you to review the complete job description by clicking here. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: * Successfully complete all Asset Protection/Loss Prevention training requirements including CPR and First Aid and maintain personal certifications as required by law * Monitor high shortage areas such as receiving and jewelry as needed; may perform audit functions * Use two-way communication devices to maintain contact with Store Detectives to ensure store safety * Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Asset Protection/Loss Prevention Manager * Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence * Regular, dependable attendance and punctuality Qualifications: Education/Experience: * High School Diploma or equivalent. * Some college is desirable. * Completion of Store Agent Training program required upon assignment to position. Communication Skills: * Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Excellent written and verbal communication skills. Physical Demands: * This position involves regular walking, standing, hearing, and talking. * Extended periods of sitting are also involved. * Some kneeling, stooping, crouching, or crawling may be involved. * Involves moving and/or lifting at least 30 lbs. * Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. * Ability to use restraints in an apprehension. * Ability to sustain long periods of time enclosed in surveillance areas. * Involves close vision, color vision, depth perception, and focus adjustment. Other Skills: * Must be able to operate cameras and other surveillance equipment. * Ability to think and act clearly in possible stressful and hostile situations. * Ability to collaborate and function as a member of a team. * Must possess a strong sense of urgency. * Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours: * Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays. This job overview is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job overview at any time. Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. – including Macy's and Bloomingdale's – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9. Endless opportunities. Countless possibilities. Innovation, Creativity, Passion. Your Career Path Click here to see where your career with Macy's could go in Asset Protection. Macy's, Inc. Richmond CA

Loss Prevention Specialist

Party City