Job Description: Req/Job ID: 977782BR
Employing Entity: Transform KM LLC
Employment Category: Regular, Full-time
Job Function: Asset Protection/Loss Prevention
Store ID: 04349: REDWOOD CITY, CA
The AP Manager is responsible for providing disciplined leadership. Including setting clear expectations, and holding the team (and self) accountable for results. This position executes company programs concerning shortage control, internal dishonesty, shoplifting detection and detention and safety. The LPM is accountable for managing the training, detection, investigation and successful resolution of all internal investigations within the assigned store. This positions owns the shrink and safety results for the store, and supports the Loss Prevention Five Play Strategy as well as the organization's cultural beliefs.
Job Requirements JOB DUTIES/RESPONSIBILITIES:
Ensures all training in the detection and detention of shoplifters, including certification has been completed in the assigned store. Ensures accurate and timely completion of all case management procedures, coaches and delivers corrective action as necessary. Holds associates and management accountable for adherence to all laws and polices relating to the detection and resolution of external and internal theft.
Conducts assessments and generates reporting and actions plans for Loss Prevention and operational performance that impacts shortage control, and actively works with the store team in the development and implementation of action plans to improve performance.
Maintains current knowledge in the areas of safety, food safety (as applicable), Occupational Safety and Health Administration (OSHA), and environmental programs. Assesses needs, develop plans, involves appropriate partners, and ensures implementation and compliance in the assigned store.
Conducts safety and food safety (as applicable) inspections on a regular basis, ensures timely and accurate root cause analysis, ensures reporting of results, and assists in the development and implementation of corrective actions.
Leads and embeds the Loss Prevention Five Play Strategy and develops Loss Prevention action plans, strategies, and projects using common tools, processes and language (Loss Prevention Portal, Loss Prevention Metrics, Shrink and Safety results).
Collaborates with operations business partners to provide root cause analysis and feedback on results such as Point of Sale activity, refund management, inventory results, and other key performance indicators (KPI) to improve metrics and drive P&L efficiencies.
Performs other duties as necessary based on Store and District results and needs.
3-4 years of related experience
Valid Driver License for the State of employment
18 years of age or older
Extensive Shortage Control Knowledge
Strong understanding of Safety and Occupational Safety and Health Administration (OSHA) Requirements
Strong understanding of retail unit physical security requirements
Extensive knowledge of Store Operating processes
Shoplifting detection and detention expert (Certified and lead trainer for store loss prevention team)
Excellent written and verbal communication skills to communicate will all levels of internal and external team members
Strong ability to in conducting internal and external investigations including interviews
Ability to analyze information, identify root causes, and develop and implement approved solutions in stressful situations"
Microsoft Office computer skills, including Word, Excel, and Outlook
Must successfully complete the Sears Holdings Corporation (SHC) Wicklander-Zulawski interviewing and interrogation certification program when offered
Prior supervisory experience
Prior experience training employees