Loss Prevention Customer Service Associate - Friendship Heights

ROLES AND RESPONSIBILITIES: LP CSA (TACTICAL UNIFORM)

• Acts as a visual deterrent to prevent potential loss/dishonesty.

• Wears a Company-issued Body Worn Camera (if assigned) and engages the camera during approved situations.

• Wears a complete Company approved uniform (tactical vest, black shirt and pants, and black shoes). The Company provides the tactical vest and black shirt. The Associate is responsible for wearing black pants and shoes.

• Establishes and maintains position at the front of the store (TJ Maxx and Marshalls) or in a department (TJ Maxx only).

• Responds to customer requests for assistance by referring customers to Store Management or customer service via a Company-issued radio.

• Properly responds to Merchandise Protection Pedestal Activation.

• Observes and reports any suspicious behavior or critical incidents to Loss Prevention or Store Management.

• Performs a closing safety sweep of the store with a member of management.

• Acts as a witness to shoplifter apprehension attempts with certified Store Detectives.

• Adheres to all Company Policies and Procedures, including Loss Prevention policies.

• Calls police only when directed by the appropriate LP Associate or Store Management in an emergency.

• Documents required incidents in AIIM (case management).

JOB POSTING: LP CSA (TACTICAL UNIFORM)

• Job Description:

• The Customer Service Associate (Tactical Uniform) is a uniformed CSA who focuses exclusively on providing excellent customer engagement at the front of the store. The CSA (Tactical Uniform) uses a Company-issued Body Worn Camera to record specific events involving critical incidents for legal, safety, and training purposes.

• Roles and Responsibilities of CSA (Tactical Uniform):

• Maintains a proper and professional stance in the designated area at the front of the store.

• Wears the Company-issued CSA Tactical Uniform consisting of a tactical vest and black shirt.

• The CSA provides their own black pants and black shoes.

• Responds to customer inquiries.

• Properly responds to Merchandise Protection Pedestal Activation.

• Adheres to proper use of the Body Worn Camera as outlined in policy and procedure.

Documents required incidents in case management.

Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you'll have the full support of a diverse, close-knit group of people across our Distributions Centres, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different?

Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.