MINIMUM QUALIFICATIONS: This position requires a minimum of six (6) months banking experience or one (1) year stable work history in bookkeeping/accounting environment.
Customer service experience is preferred. Also required are exceptional verbal and written communication skills along with mathematical and basic PC knowledge normally acquired by a high school graduate. Must be a self-starter who can work in a demanding, fast-paced, multi-tasked environment with limited supervision.
Must be able to handle stress, establish priorities, and meet deadlines. Must be able to maintain working knowledge of bank regulations and policies. Reliable attendance is essential for this position. Incumbent must able to lift and carry up to 50 lbs or assist with.
ESSENTIAL FUNCTIONS: Primary responsibilities could include reviewing Yellow Hammer Fraud Detective suspects, reconciling the bank's official check accounts, processing ATM/Debit Card disputes, miscellaneous report monitoring, indexing and processing ATM/Debit Card dispute batches, monitoring various applications that monitor ATM/Debit Card activity, contacting bank customers to verify suspicious activity via phone and/or written communication, assisting bank employees with questions related to ATM/Debit Cards, fulfilling debit card supply orders, adjusting card stock vault inventories as needed, or other various duties as to assist Loss Prevention team members. Actively participates in the service culture, supports the values of the organization, and follows established bank policies and procedures.
First Financial Bankshares