Loss Mitigation Project Coordinator

Servicelink, A Black Knight Company Virginia Beach , VA 23452

Posted 2 months ago

A

re you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a Loss Mitigation Project Coordinator. The ideal candidate will enjoy working with clients, both internal and external, be detail oriented, and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.

A DAY IN THE LIFE

In this role, you will

  • Be the liaison between the department and cross-functional teams

  • Be support to operational management

  • Track and maintain a library of all department initiatives

  • Identify and track regulatory updates that impact the department

WHO YOU ARE

You possess

  • Mortgage Default experience, especially in the servicing and/or invoicing arena is preferred

  • Prior experience with Loss Mitigation, Foreclosure, and Bankruptcy

  • A penchant for excellence. You will use your strong attention to detail to maintain our quality standards

  • The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients

  • Excellent verbal and written communication skills

WHO WE ARE

About us

LoanCare, a ServiceLink company, is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

DETAILED JOB DUTIES

  • The Project Coordinator coordinates cross-functional teams as appropriate to ensure successful achievement of project goals

  • Creates and maintains project plans that track the completion and delivery of all department project milestones

  • Creates and maintains process flow charts for all operational processes

  • Helps develop and edit departmental policies, procedures and job aids

  • Helps coordinate and ensure training of regulatory updates, polices and procedural changes

  • Identifies letters owned by the department that may be impacted by regulatory updates and coordinates revisions with the appropriate cross-functional teams

  • Provide clear and concise communication to project teams and stakeholders, including clear requirements and deliverables

  • Identifies, documents and communicates project risks and issues, including escalation and the identification of mitigation strategies

  • Conducts and facilitates meetings. Provides regular and concise project status, to all stakeholders, prepares and delivers status presentations to executive and/or client audiences as required

  • Follows up on deliverables with operational management team

  • Coordinate internal audit reviews, responses and delivery with operational management team. Identify trends and areas of risk revealed by internal audit feedback and work with the operational team to identify and apply mitigation strategies

  • Prepare and manage monthly department data decks

  • Develop and manage library of department initiatives

  • Track and ensure the successful setup of new hires

  • Perform all other duties as assigned.

MINIMUM QUALIFICATIONS

  • Mortgage Default experience, especially in the servicing and/or invoicing arena is preferred

  • Two to four years of progressive experience in mortgage banking or mortgage servicing

  • High School Diploma or GED. College is preferred, but prior work experience will be considered

  • Microsoft applications used in analyzing data and high level of problem solving abilities

  • Experience with Desktop Invoice Management and Process Management preferred

  • Experience with FiServ, MSP, or other mortgage platforms preferred

  • Experience in analyzing and improving operation processes

  • Prior experience with Foreclosure, Bankruptcy, REO, Loss Mitigation or Property Preservation

  • Excellent verbal and written communication skills

  • Strong customer service skills

  • Ability to multi-task, organize, prioritize, research and resolve issues in a timely and effective manner

WORK CONDITIONS

Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

ESSENTIAL FUNCTIONS

Over Time Required as Necessary

Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Reading Comprehension Understanding written sentences and paragraphs in work related documents

English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Speaking Talking to others to convey information effectively.

Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.

Active Listening Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Instructing Teaching others how to do something.

Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Time Management Managing one's own time and the time of others.

Writing Communicating effectively in writing as appropriate for the needs of the audience.

Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.

Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Comprehension The ability to read and understand information and ideas presented in writing.

Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Near Vision The ability to see details at close range (within a few feet of the observer).

Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression The ability to communicate information and ideas in speaking so others will understand.

Speech Recognition The ability to identify and understand the speech of another person.

Speech Clarity The ability to speak clearly so others can understand you.

PHYSICAL DEMANDS

Sitting up to 85% of time

Walking up to 5% of time

Standing up to 5% of time

Lifting up to 5% of time.

Occasional stooping, kneeling, crouching and reaching.

#WorkWithUs


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Loss Mitigation Project Coordinator

Servicelink, A Black Knight Company