Loss Mitigation Manager

Servicelink, A Black Knight Company Chandler , AZ 85249

Posted 2 months ago

JOB SUMMARY

The Loss Mitigation Manager plans the day-to-day operations of the Loss Mitigation department and is responsible driving the policies, procedures and corporate strategies as set forth by senior management and the Loss Mitigation Manager. This individual will plan, direct, supervise and evaluate work flow for the loss mitigation department. Provide strong leadership, support and direction to the supervisors, team leads, and the departmental staff. This individual ensures adherence to loss mitigation policies and procedures as well as state and federal laws and regulations and investor guidelines. This individual will instill the notion within suburbanites that the business unit's primary goal is to provide the highest quality service possible to all of our customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Drives the daily operation of the Loss Mitigation department, ensuring compliance with departmental policies and procedures and all applicable government, investor and client regulations

  • Manage loss mitigation transactions for approval or denial to ensure consistency, accuracy, and quality within department

  • Manage workload issues across teams and propose and implement efficiency initiatives as deemed necessary

  • Take responsibility for the teams' accuracy, efficiency, timeliness, and completion of duties

  • Develop and maintain departmental policies and procedures

  • Conduct staff meetings to convey operational issues

  • Maintain the highest levels of customer service to ensure client/vendor retention by taking direct action on issues and coordinating activities with company personnel and other departments

  • Maintain open communication with team members, clients, vendors, other departments, and management

  • Review departmental profitability: recommend actions to keep costs and fees within company guidelines

  • Identify, promote, and develop employees to team leader and account executive positions

  • Ensures the necessary daily/weekly/monthly operational statistics and reports are available for management and staff

  • Analyzes trends, variances and problem situations

  • Makes recommendations to improve loss mitigation process and increase efficiency with ongoing review and updates to the Policy and Procedures as necessary

  • Assists with problem resolution when issues cannot be resolved and are escalated to the Manager level

  • Responsible for department retention and morale

  • Responsible for requesting, creating/preparing, updating/revising, reviewing, testing, finalizing/approving, conduct training and maintain the departments policies and procedures

  • All other duties as assigned

MINIMUM QUALIFICATIONS

  • High School Diploma or equivalent required

  • Bachelor's degree or equivalent combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform essential job functions

  • 6 years of experience in one or more of the following areas: Mortgage Banking, Collections, Loss Mitigation, Bankruptcy and Foreclosure processes

  • Minimum of 4 years supervisory experience, managing a team in a high volume, fast paced environment

  • Proficient with Microsoft office

  • Strong analytical, reasoning and negotiation abilities and solid administrative skills; well-developed management skills

  • Knowledge of mortgage loan workout options (i.e. loan modifications, short sale, deed in lieu and foreclosure)

  • Demonstrated ability to recruit, train, and motivate personnel in order to balance staffing strengths with profitability and growth

  • Strong ability to manage, organizes, prioritize, delegate and allocate workload for optimum efficiency

  • Well-developed interpersonal skills and superb written and verbal communication skills

  • Ability to work efficiently in a fast-paced environment where priorities change frequently to meet business needs

WORK CONDITIONS

Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

ESSENTIAL FUNCTIONS

Critical Thinking

  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Reading Comprehension

  • Understanding written sentences and paragraphs in work related documents.

English Language

  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Speaking

  • Talking to others to convey information effectively.

Active Learning

  • Understanding the implications of new information for both current and future problem-solving and decision-making.

Active Listening

  • Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Instructing

  • Teaching others how to do something.

Judgment and Decision Making

  • Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Time Management

  • Managing one's own time and the time of others.

Writing

  • Communicating effectively in writing as appropriate for the needs of the audience.

Complex Problem Solving

  • Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Deductive Reasoning

  • The ability to apply general rules to specific problems to produce answers that make sense.

Problem Sensitivity

  • The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Comprehension

  • The ability to read and understand information and ideas presented in writing.

Inductive Reasoning

  • The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Information Ordering

  • The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Near Vision

  • The ability to see details at close range (within a few feet of the observer).

Oral Comprehension

  • The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression

  • The ability to communicate information and ideas in speaking so others will understand.

Speech Recognition

  • The ability to identify and understand the speech of another person.

Speech Clarity

  • The ability to speak clearly so others can understand you.

PHYSICAL DEMANDS

Sitting up to 95% of time

Walking up to 5% of time

Occasional standing, stooping, kneeling, crouching and reaching

EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION POLICY

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

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Loss Mitigation Manager

Servicelink, A Black Knight Company