Loss Mitigation Associate

Accenture Sacramento , CA 94204

Posted 2 months ago

We are:

Accenture Credit Services, a recognized market leader providing business process outsourcing services to mortgage and commercial lending institutions around the world. We help our clients transform their operations and deliver improved Customer Service, efficiency, quality and profitability

You are:

A customer service professional with excellent phone skills! You know that companies and processes change; therefore, you adapt quickly and execute flawlessly in a call center environment. Self-motivated to achieve and exceed goals and demonstrate grit that inspires others to strive for superior results.

The work:

  • Manage customer contact for both inbound and outbound borrower calls.

  • Successfully achieve individual production metrics as well as contribute to the success of all call center delivery goals.

  • Display confidence in process knowledge and adherence to policy guidelines.

  • Maintain a high level of customer service

  • Maintain compliance and adhere to established quality standards

  • Protect the privacy of clients.

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Loss Mitigation Associate

Accenture