Accenture Credit Services, a recognized market leader providing business process outsourcing services to mortgage and commercial lending institutions around the world. We help our clients transform their operations and deliver improved Customer Service, efficiency, quality and profitability
A customer service professional with excellent phone skills! You know that companies and processes change; therefore, you adapt quickly and execute flawlessly in a call center environment. Self-motivated to achieve and exceed goals and demonstrate grit that inspires others to strive for superior results.
Manage customer contact for both inbound and outbound borrower calls.
Successfully achieve individual production metrics as well as contribute to the success of all call center delivery goals.
Display confidence in process knowledge and adherence to policy guidelines.
Maintain a high level of customer service
Maintain compliance and adhere to established quality standards
Protect the privacy of clients.