To administer the state's ombudsman program that advocates for the needs, rights, and proper care of the individuals receiving long-term care services; perform related work.
Example of Duties
1.Advocacy. Acts as a direct source to address residents' complaints including those against government agencies or long-term care facilities; advocates for residents' rights, benefits and entitlements; ensures residents have access to various referral systems to help meet needs or resolve problems; conducts interviews in relation to complaint investigations; coordinates with other elder justice services related to the care of adults including residents of long-term care facilities; ensures residents' privacy laws are enforced; promotes and provides technical support for development of long-term care family and resident councils; researches laws and regulations and develops legislative and policy changes to protect the rights of older people; drafts and monitors legislation and testifies before legislative committees; advises governmental agencies and legislative bodies on needed policies and programs that impact long-term care residents; develops statewide ombudsman operational standards including policies and procedures. 2. Program Administration. Ensures State and Federal Ombudsman regulations are enforced through management processes; supports the development of contracts and grants for the ombudsman program; monitors complaints received by local ombudsmen and provides technical assistance to ensure proper resolution; analyzes data and writes complaint-statistics and issue-analysis reports; develops and provides final approval of annual Ombudsman report; monitors the development and implementation of long-term care laws, regulations, and policies; recommends changes to laws, regulations and policies as appropriate; visits and monitors activities of local ombudsmen and area agency operations; authorizes decertification of area programs and local ombudsmen for noncompliance; develops standardized certification ombudsman training materials and participates in the training and selection of local ombudsmen; provides public presentations on long-term care and aging issues; coordinates with the legal services developer, legal services providers, and victim assistance services to promote the availability of legal counsel to residents; leads state level coordination with entities that have related responsibilities; provides oversite of the local Ombudsmen program implementation by developing an assessment that determines how the local Ombudsmen are performing their functions according to State and Federal Regulations; responds to legislative and media inquiries and other persons regarding problems and concerns of individuals residing in long-term care facilities and other Ombudsman related issues; integrates goals and objectives of the Office of Ombudsman with Idaho Commission on Aging's State Plan; develops strong working relationships internally and externally; provides operational and fiscal monitoring; investigates allegations of misconduct of local Ombudsmen.
Good knowledge of: Federal and State laws and regulations related to long-term care facilities, elder rights and adult protection. Experience: Establishing management, operational and compliance policies and procedures; investigating and resolving complaints pertaining to the physical, emotional, social, and economic situations of long-term care residents; providing long-term services and supports or other direct services for residents; providing leadership and program management skills; developing and administering grants and contracts; interpreting laws and regulations; providing consumer-oriented public advocacy; providing negotiation and problem resolution skills; providing leadership to statewide agencies/departments or similar organizations.
Idaho Division Of Human Resources