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Long Term Care Assessent And Referralspecialist

Expired Job

Conduent Baton Rouge , LA 70804

Posted 3 months ago

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning

  • Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at

In office position Monday

  • Friday

Must Haves:

  • Bachelor's degree in Human services in a human services field with a minimum of one year experience in social and/or human services, preferably working with the elderly and disabled adult population
  • LOCET certified preferred


  • Complete intake process for requestors for Louisiana long-term care programs:

Community Choices Waiver

Long Term Personal Care Services

Adult Day Health Care Waiver

Program for All Inclusive Care for the Elderly

Nursing Facility

Non- OAAS Community Resources

Complete Level of Care Eligibility Tool (LOCET) and other applicable assessments

Handle incoming and outgoing phone calls to waiver and long term- personal care services (LT-PCS) requestors and recipients

Use Conduent and DHH databases to input and update requestors and recipients information and track application process for DHH long-term program options

Perform post assessment tasks relocated to LOCET mailing and follow-up for EDA and ADHA requestors

Make appropriate referrals for non-OAAS community services

Participate in appeals hearings

Participate in continuous quality improvement (CQI) process

Provide consultation and assistance with application processes

Participate in on-going departmental and Conduent training activities

Handle TTD/TTY (telecommunications for the hearing impaired) assistance calls

Provide prompt, professional customer service to ensure that all necessary information is covered and gathered from requestors in a clear, consistent, and professional manner

Working knowledge of and experience in:

Office of Aging and Adult Services (OAAS)

Bureau of Health Services Financing (BHSF)

Department of Health and Hospitals (DHH)

Office of Citizens with Development Disabilities (OCDD)

Medicaid Knowledge

Home and Community Based Services (HCBS)

Knowledge of medical and developmental disability terminology

Excellent, proven skills in:

Social assessment and evaluation

Written and verbal communication skills

Task and project organization

Word processing and relevant computer applications

Customer relations and service

Leadership and motivation

Strong, demonstrated ability to:

Maintain strict confidentiality

Work independently and autonomously

Remain flexible and composed under pressure

Ability and willingness to travel

Performs all other duties as assigned.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.'1834151

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Long Term Care Assessent And Referralspecialist

Expired Job