Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Logistics/Customer Service Coordinator

Expired Job

West Side Transport Eagan , MN 55122

Posted 4 months ago

Position Reports to: Director of Logistics

Position Summary:
Under general supervision, solicits freight from logistics customers to move nationwide; handles all processes for moving a brokered load from pick-up to delivery; and works with other departments as needed in order to provide complete service to customers.

Essential Functions:
1.Serves as broker to carriers and customers in order to meet expectations of both parties; maintains flow of communication between drivers, West Side and customers; and works to resolve issues that come up during transit to ensure each load is delivered on-time and in the condition it was intended to be.
2.Processes loads from the time of receipt from customer to the time of delivery; enters and updates necessary, load information into computer system at time of receipt from customer to keep records accurate; updates all load postings through DAT, ITS, and GETLOADED.COM websites.
3.Monitors West Side rate charges through Director of Logistics in order to move shipments at the profitability level required; informs interested customers of rate charges as requested; and determines carrier rates by load basis in order to maintain profit levels.
4.Works with Customer Service Department to move excess West Side Transport loads.
5.Maintains updated carrier information in computer system.
6.May be requested to prospect areas for new logistics customers.
7.Performs other related duties as requested.

Necessary Qualifications:
One-year experience required in Logistics/Customer Service in the transportation industry or related field; AS/400 experience preferred; ability to type 40 w.p.m. preferred; excellent customer service and communication skills required.

Physical Qualifications:
Sitting, talking on the phone and entering data into the computer for extended periods of time required.

Mental Qualifications:
Requires ability to analyze data, coordinate multiple tasks, process information quickly and accurately, recall details and carryout responsibilities based on those details.

The above statements reflect the general duties of the position and describe the principal functions and may be adjusted according to the business environment as seen fit by management.

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Lead Customer Service Agent

Ecolab Inc.

Posted 7 days ago

VIEW JOBS 1/10/2019 12:00:00 AM 2019-04-10T00:00 Job Characteristics:Provides support and training to Customer Service Agents and Sr. Customer Service Agents in the absence of an Asst Customer Service Supervisor. Advanced level customer service in applying business and regulatory policies, procedures, and programs to the order review process and may cover several divisions and/or business units. Has frequent contact with customers, sales management, and marketing to provide or clarify information concerning programs, products, pricing, billing, status of accounts, quality or delivery questions. Failure to execute can lead to significant impact to Ecolab business. Typically responds to 80-120 calls daily from sales management, corporate account managers, field sales and customers. Education/Work Experience:Requires a secondary diploma, or equivalent, plus two to four years related customer service, sales, or administrative experience. (Note: National Customer Service typically requires a minimum of 6 months experience in National Customer Service successfully completing Grade 5 functions or equivalent IDV01 mainframe experience and a complete working knowledge of the Order Entry, Order Processing and CAS systems.) Independence Level/Reports to:Under general direction. Has authority, within guidelines, to make changes to pricing, authorize returns, or waive fees in order to ensure customer satisfaction. Normally reports to Customer Service Supervisor. Ecolab Inc. Eagan MN

Logistics/Customer Service Coordinator

Expired Job

West Side Transport