Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Logistics/Customer Service Coordinator

Expired Job

West Side Transport Aurora , IL 60503

Posted 2 months ago

Position Reports to: Director of Logistics

Position Summary:
Under general supervision, solicits freight from logistics customers to move nationwide; handles all processes for moving a brokered load from pick-up to delivery; and works with other departments as needed in order to provide complete service to customers.

Essential Functions:
1.Serves as broker to carriers and customers in order to meet expectations of both parties; maintains flow of communication between drivers, West Side and customers; and works to resolve issues that come up during transit to ensure each load is delivered on-time and in the condition it was intended to be.
2.Processes loads from the time of receipt from customer to the time of delivery; enters and updates necessary, load information into computer system at time of receipt from customer to keep records accurate; updates all load postings through DAT, ITS, and GETLOADED.COM websites.
3.Monitors West Side rate charges through Director of Logistics in order to move shipments at the profitability level required; informs interested customers of rate charges as requested; and determines carrier rates by load basis in order to maintain profit levels.
4.Works with Customer Service Department to move excess West Side Transport loads.
5.Maintains updated carrier information in computer system.
6.May be requested to prospect areas for new logistics customers.
7.Performs other related duties as requested.

Necessary Qualifications:
One-year experience required in Logistics/Customer Service in the transportation industry or related field; AS/400 experience preferred; ability to type 40 w.p.m. preferred; excellent customer service and communication skills required.

Physical Qualifications:
Sitting, talking on the phone and entering data into the computer for extended periods of time required.

Mental Qualifications:
Requires ability to analyze data, coordinate multiple tasks, process information quickly and accurately, recall details and carryout responsibilities based on those details.

The above statements reflect the general duties of the position and describe the principal functions and may be adjusted according to the business environment as seen fit by management.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Specialist II (4893)

H.B. Fuller

Posted 4 days ago

VIEW JOBS 11/16/2018 12:00:00 AM 2019-02-14T00:00 H.B. Fuller Construction Products (a subsidiary of H.B. Fuller Company) is a leading provider of technologically advanced solutions to the commercial, industrial and residential construction industry. Headquartered in Aurora, Illinois, the company's recognized and trusted brands - TEC®, CHAPCO®, Grout Boost®, Foster®, ProSpec and others - are available through an extensive network of distributors and dealers, as well as home improvement retailers. For more information, visit www.hbfuller-cp.com Customer Service Specialist II Aurora, IL Experienced Customer Service Specialist in a Manufacturing Environment Description: The Customer Service Specialist reports to the Customer Service Manager and has responsibility for entry or orders, stock transfers, credits and debits, samples for any assigned customers and/or business channels. This position is also responsible for maintaining the filing of everything entered and assists in supporting the receptionist during absences. This position will also assist in achieving the company's goals for revenue, profit, receivables, on-time and fill-rate, quality and safety. In addition this individual is expected to identify opportunities to reduce cost, improve efficiency, quality and maintain a team environment. * Second-Point-of-Contact to customer and back-up to primary Specialist. Ensure your customer's needs and expectations are met. Follow through with requests to completion. * Orders- Ensure customer orders, stock transfers, backorders, replacement and sample orders are entered on-time and with 98.5% accuracy in accordance with current processes. * Credits & Debits – Ensure credits and debits are entered on-time and accurately in accordance with current processes. * Respond to inquiries received by internal and external customers within 4 hours or by end of day, whichever is sooner. * Maintain filing of processed entry and purge annually in accordance with current legal and retention policies * Improve service through continually meeting and interacting with your customers and internal departments to maintain your knowledge of products, programs, customer's needs and expectations, new products, stock availability and the production plan. The individual in this position is also required to provide complete support and back-up to the Customer Service team during times of absence or as needed to complete workflow. And also aid the department by answering the telephone and responding to emails, and other inquiries and requests required to assist in the proper completion of all Customer Service responsibilities. Requirements: * Minimum 3+ years Customer Service or Sales related experience in a manufacturing environment * Needs a High school diploma or equivalency * Advanced PC skills in Microsoft Office * Demonstrates operational excellence – Continually looks for new and better ways to get things done and shows functional/technical proficiency in work For more information and to apply, go to: http://jobs.hbfuller.com/ www.connectingwhatmatters.com www.hbfuller.com/connect H.B. Fuller is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. H.B. Fuller Aurora IL

Logistics/Customer Service Coordinator

Expired Job

West Side Transport