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Logistics Support Specialist

Expired Job

Tesla Motors Draper , UT 84020

Posted 2 months ago

The Role

Tesla Inc is looking for a Logistics Support Specialist to work on one of the most progressive vehicle brands in the world. Candidates for this job have a strong eye for detail, can provide quick and strategic solutions, ability to execute large scale plans, adapt to sudden changes, manage difficult and complex challenges, and work collaboratively with excellent oral and written communication skills. We are looking for self-motivated team players interested in creating excellent customer experience through delivering Tesla product from the factory to the future owner.

This position is responsible for providing a high level of customer service assistance to internal customers and logistics contractors, so the ideal candidate will require a strong level of customer service skills and experience. The overall responsibility of this role is to ensure Tesla meets its obligations and commitments by responding to logistics inquiries in an accurate and timely manner. The Logistics Support team develops and maintains excellent working relationships with logistics drivers and various internal departments to carefully and effectively address concerns. Qualified persons may have a background in customer support or administrative roles. Candidates will thrive in both an independent and team environment.

Responsibilities

  • Provide highest level of customer support by answering inbound phone calls and emails

  • Resolve administrative changes/adjustments to customer accounts

  • Review and assess necessary documentation for customer support issues

  • Evaluate the needs of customers and work in a creative, pro-active manner to resolve customer issues

  • Provide an exceptional experience to our customers on a day to day basis

  • Accurately record issues and data into Vehicle Support System

  • Identify issues in current process and drive projects to improve process/operations

Requirements

  • Minimum 2 years of relevant work experience

  • Excellent written and oral communications skills

  • Excellent customer service skills

  • Ability to effectively prioritize and multitask

  • Ability to follow oral and written instructions with attention to detail

  • Willingness to learn new and innovative automotive technologies

  • Willingness to assist and teach others on the team

  • Establish and maintain positive, cooperative, working relationships

  • Work in a team-based environment and achieve common goals

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Logistics Support Specialist

Expired Job

Tesla Motors