Logistics Support

Job Description

Schedule: 4 days on/4 days off - 6pm to 6am

Primary job function is to get loads moved for our customer by supervising and instructing drivers. The dispatcher is responsible for ensuring that drivers operate economically sound and safe and to maintain the company image of honesty and integrity

• Supervise drivers (Instruct drivers on day-by-day activities)

• Work out problems with drivers through the proper corrective action procedures.

• Keep your supervisor and the terminal manager current on all personnel issues.

• Manage driver utilization wisely.

• Ensure drivers are given all information needed to properly fill out their paperwork and properly meet our customers needs.

• Ensure adequate drivers are available to meet customer needs.

• Ensure drivers have been properly trained before they are dispatched on a load.

• Ensure all drivers are treated fair and equal.

• Maintain a good working relationship with customers, co-workers, terminal managers, employees, and the general public.

• Call customers regularly to ensure customer satisfaction.

• Keep customer up to date on their load information.

• Keep your supervisor informed about any and all customer service problems or complaints.

• Work with new customers to develop new business and growth.

• Manage inventories as required.

• Ensure loads are dispatched in a profitable manner, minimize deadhead miles, etc.

• Minimize driver down time

• Control accessorial driver pay.

• Eliminate wasteful activities and spending.

• Other projects/duties as assigned by dispatch supervisor, the general manager, or vice-president of operations.

Job Requirements

High School degree or GED required. Dispatch experience in terminal operations or related industry experience is preferred.

Ability to read and understand log books, run tickets, maps and directions, and purchase orders.