Logistics Support Coordinator, Transplant Logistics-Night Shift

JOB DESCRIPTION

Job Title: Logistics Support Coordinator, Transplant Logistics Command Center

Reports to: Senior Manager, Transplant Logistics Command Center

TransMedics has initiated a national program for organ retrieval and organ management with the goal of increasing utilization of donor organs for transplant using the Organ Care System (OCS) technology platform in conjunction with our best in class Transplant Logistics Command Center.

Transplant Logistics is a recently created organization responsible for leading all aspects of TransMedics' transplant logistics, enabling the exponential growth of the National OCS Program (NOP). The team's comprehensive scope includes data analytics, network and topology design, capacity planning, product and program management, and the daily execution of air and ground transplant logistics operations, managed by a world-class central command center operating 24/7. The Logistics Support Coordinator, supports TransMedics team members before, during and after missions.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:

• Arranges logistics for NOP teams (surgeons, OCS specialists and aviation crew members) including but not limited to commercial airline flights, ground transportation, rental car reservations & hotel accommodations.

• In partnership with ground transportation specialists, plans pick up/drop off schedules to ensure teams are transported in efficient and timely manner; communicates itineraries clearly and efficiently as required

• Assists NOP teams with any requests, issues, or concerns while on a mission

• Maintains accurate records related to reservations & airline ticket credits.

• Ensures compliance is met with all company policies and procedures, safety standards

• This job is based full-time at our Andover, MA Logistics Call Center (remote shifts are not permitted). The Logistics Support Coordinator will work approximately 15 12-hour shifts per month in a 4 days on, 3 days off, 3 days on, 4 days off schedule, focusing on nights, holidays, and weekends

• Performs other TransMedics tasks and duties as assigned

BACKGROUND AND QUALIFICATIONS:

• 3-5 years' experience in customer service, travel, or logistics

• Proven ability to multi-task and calmly manage several projects at once

• Strong analytical skills and the ability to make sound recommendations based on thoughtful and accurate analysis

• Outstanding customer service skills

• Excellent written and verbal communication skills

• Strong team player, willing to step in and help others as needed

EDUCATION:

• Associate degree plus 3 years relevant experience or equivalent combination of education and experience

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