Logistics Supervisor

Summary

Reporting to the Logistics Manager, the Logistics Supervisor will oversee the successful fulfillment of the order to delivery process. This role is responsible for the utilization of drivers and trucks to create capacity, maximize productivity, and ensure prompt, courteous, and efficient service to all customers. Supervising a team of Dispatch Specialists and CDL A Drivers, this role requires the ability to exercise independent judgement and decision-making skills to ensure compliance with any company, federal, and/or state rules, regulations, policies, and procedures.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Promote positive company and departmental culture.

• Oversee the routing and scheduling process for all deliveries on a day-to-day basis.

• Supervise a team of Dispatch Specialists and CDL A Drivers daily role responsibilities and functions.

• Work closely with other departments to guarantee a positive internal and external customer experience including responding to requests and queries.

• Responsible for reviewing data, verifying hours of service, and payroll entries in accordance with Federal, State, and/or FMCSA rules, laws, policies, and regulations.

• Analyze metrics, communicate performance, and recognize/coach based on results.

• Has a safety-first mindset and always holds employees accountable to safe daily operations.

• Work cooperatively with the Safety Department and enforce appropriate company policies and procedures.

• Coordinate with Human Resources and dispatch team to keep driver files compliant; schedule drug tests and medical certificate renewals as needed.

• Oversee equipment availability; assigns drivers, trucks, and extra drivers when needed.

• Direct Dispatch Specialists to maintain consistent contact with drivers; receive and dispatch response and emergency aid when needed.

• Maintain after-hours and weekend availability to promptly resolve issues that may arise.

• Ensure maximum productivity by directing routes and making decisions based on cost and efficiency.

• Engage third party carriers as applicable to business needs; ensure delivery and customer service expectations.

• Proactively troubleshoot and resolve potential delivery and service issues before they result in service interruptions.

• Communicate with maintenance shop personnel and occasionally serve as an emergency point of contact for mechanical downtime, and other issues.

• Evaluate new technology and process improvement opportunities.

• Performs other job-related duties as assigned.

Supervisory responsibilities

• Oversees the daily workflow of assigned drivers.

• Assists in recruitment and retention activities to include interviewing, hiring, training, and coaching.

• Supervises the execution and quality of training programs for new hires to ensure accurate and adequate operational knowledge is gained.

• Provides constructive and timely performance evaluations and feedback to staff in the department.

• Manage time off scheduling and usage for Dispatch Specialists and Drivers.

• In coordination with human resources and the Logistics Manager, assists in preparing and distributing disciplinary action documentation in accordance with company policy.

Knowledge, Skills and Abilities

• Excellent verbal and written communication skills.

• Independent thinker, positive personality, and a take charge attitude.

• Strong organizational skills.

• Strong leadership, customer service, and decision-making skills.

• Accepts accountability for self and assigned drivers regarding compliance with state and federal regulatory requirements and/or company policies and procedures.

• Proficient with or able to quickly learn dispatch and recordkeeping systems.

• Ability to work at a fast pace and under pressure.

• Thorough understanding of supply chain distribution and/or logistics.

• Knowledge of Office 365 products

• Must have after-hours and weekend availability.

Required education and experience

• High school diploma or equivalent required.

• At least 3+ years' experience in logistics/transportation and people management or related field.

• Customer service experience preferred.

• Associate's or bachelor's degree in Transportation or Logistics, and/or equivalent in job related experience preferred.

Work environment and physical demands

• Prolonged periods of sitting at a desk and working on a computer (including keyboarding).

• Ability to stand, crouch or kneel at times.

• Must be able to lift up to 15 pounds at times.

Compensation

• The salary range for this position is $70,000 to $85,000 annually.

Travel required

• The home office for this role is indicated at the top of this job description. Travel to other Ingredients Plus locations may be required as business needs arise.

Affirmative Action/EEO statement

Ingredients Plus is an equal opportunity employer and does not discriminate against any applicant because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and military or veteran status. In addition, Ingredients Plus complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it maintains facilities. Ingredients Plus also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.