Logistics Service Supervisor

Vulcan Materials Company Jacksonville , FL 32277

Posted 2 months ago

Vulcan Materials Company, the nation's leading producer of construction materials, is looking for a Transportation Supervisor. Vulcan rewards top performers with career advancement opportunities and offers industry leading employee training programs and employee development.

Vulcan Materials Company offers a competitive compensation program and benefits package including: medical/dental/vision, paid holidays and vacations, life insurance, 401(k) with match and flexible spending accounts and much more!

Supervises, administers, and performs order taking, plantscheduling, truck scheduling and dispatching operations involved in the saleand delivery of construction materials (aggregates and asphalt). Responsible for providing excellent customerservices while ensuring timely deliveries, as well as proper and efficient useof employees and equipment.

EssentialFunctions

  • Supervises and coordinates Logistics Service Specialists (LSS) responsible for accurate order entry, timely delivery and excellent customer service.

  • Schedules LSS and plant dispatch staff to support daily, weekly and monthly sales forecast and meet customer's needs.

  • Attracts, retains, and motivates staff. Conducts effectively and timely performance dialogues with staff members on a quarterly basis.

  • Participates in the recruitment process, approving the selection and hiring of employees.

  • Individual provides coaching and feedback to employees under his or her area of responsibility.

  • Insures that employees receive proper training and instructions to perform assigned job duties.

  • Works closely with sales, operations and customers to ensure that products meet customer needs and expectations.

  • Performs and coordinates job site activities acting as a liaison between customers, haulers, sales and dispatch.

  • Works closely with sales and dispatch to enhance our service to customers and to maximize job site trucking efficiency, including standby mitigation.

  • Ensures that area of responsibility is in compliance with all Company and Division policies and procedures to include governmental rules and regulations;

  • Works with SHE Division and Company officials to promote a safe work environment that meets all State and Federal rules and regulations;

  • Ensures compliance with Department of Transportation motor carrier rules and regulations including but not limited to hours of service;

  • Attends pre-job meetings with Sales, Technical Services, Safety & Health, and customers to discuss the project and customer's needs, and to ensure that potential problems and safety hazards are identified and properly mitigated or managed. Will also perform job site service/project management while the job ships.

  • Oversees scheduling of the company fleet and external haulers.

  • Manages the day to day interaction with the independent haulers.

  • Review daily order entry for completeness and accuracy.

  • Schedule and assign employee's work based on customer service needs (manpower planning)

  • Works closely with inside and outside sales personnel on value drivers and issues impacting customer satisfaction

  • Administers and enforces Company and Area policies and procedures

  • Attend meetings with other departments, including Sales, Quality Control, Operations, and Fleet Maintenance

  • Responsible for resolving conflicts involving order takers, dispatchers, customers, operations and sales department.

  • Assists accounts receivable in investigating disputed invoices, stand-by time, missing tickets, and missing ticket times.

  • Communicates driver performance, attendance and customer service issues to Manager- Transportation Service or Manager- Logistics.

  • Reviews, approves and maintains daily reports.

  • Approves time cards, authorizes and maintain dispatcher schedules and tracks vacation usage.

  • Other duties may be assigned as required.

Education:

BS/BA in business administration, logistics,construction management or related degree is desirable or an equivalentcombination of training and work experience.

Experience:

Minimum of three (3) years work experience inconstruction materials or related industry. A minimum of one year supervisory, customer service and logisticsexperience is also required.

Knowledge, Skills, and Abilities:

  • Solid understanding of the aggregate and asphaltbusiness functions as well as key drivers for sales, logistics and customersatisfaction.

  • Strong logistics, dispatch and customer service

  • Environmental and safety regulations in truckingand terminal operations.

  • Possess working knowledge of DOT (State and

Federal) motor-carrier rules and regulations to allow effective evaluation,representation and management of Vulcan's interests in its relationships withtransportation services providers.

  • D.O.T, OSHA and MSHA rules and regulations;

  • Construction industry to include materials andproject management

  • Business planning skills

  • Quickly analyze and understand complex businessand organization issues

  • Superior analytical and problem solving skills

  • Develop creative solutions to address issuescustomer service, logistics and job site issues/concerns

  • Excellent interpersonal skills with the abilityto effectively interact with all levels of the organization.

  • Able to relate to all levels of people andrepresent Vulcan in a professional manner

  • Modern principles and practices of supervisingproduction employees;

  • Understand, interpret, and apply policies andprocedures;

  • Effectively motivate and reward employees;

  • Develop and establish performance measurementsfor department;

  • Possess effective presentation and interpersonalskills appropriate to all levels of the organization.

  • Good organization and business planning skills;

  • Establish practices and develop resources tomeet or exceed goals and objectives.

  • Work in astressful, fast paced, deadline oriented environment that requires thinking andacting quickly and creatively to resolve problems.

  • Work under general direction and meet deadlines

  • Intermediate experience in using personalcomputers and applications

Other Requirements

  • Must be able to sit for long periods;

  • Able to use common office tools and technology,such as cell/office telephone, calculator, computer, and other electronicdevices.

  • Capable of travel (both ground and air) asneeded.

  • Must be able to drive a pick-up truck on a dailybasis.

  • Work environment will be both indoors in anoffice and outside in the quarry or plant. In the office employee will occasionally be required to sit at a desk oroperator's station. In the outsidesetting employee will perform activities in unprotected heights, around movingmachinery, be exposed to dust, fumes and gases; may be required to use handtools or power tools. Outside settingwill expose employee to changes in temperature/humidity and will requirewalking on uneven surfaces.

  • Will be required to utilize proper personalprotective equipment, while on job sites. This may include the use of hearing and/or respiratory protection.

  • Able to work varying work schedule, nights andweekends.

Behavioral Expectations

HighIntegrity: Acts with unyielding integrity and honesty in business transactions,promoting company policies and holding self and other employees accountable,keeping promises and commitments.

OwnershipMentality: Assumes responsibility and makes decisions within own level ofauthority.

Passion tobe the Best: Sets strong personal example and influences others to improve by usinghigh energy and positive attitudes.

GoodJudgment: Knows when to stand tough and when to be flexible. Sees the big picture and the ramifications ofones actions.

Versatility: Is opento change and various change. Adjustspositively to changing work priorities and business conditions.

CriticalCompetencies

LeadershipSkills:
Actsdecisively and supports all aspects of the company to work together toaccomplish objectives, vision, mission and values of Vulcan. Trusts and allows people to do their job,holding them accountable for the full extent of their responsibilities.

ResultsOriented: Sets challenging goals(individual and organizational) and tracks performance, and ensures that allprojects/tasks are completed on schedule and within budget.

CommunicationSkills:
Communicates clearly andlistens carefully in an open, candid and consistent manner.

NegotiatingSkill: Has the ability to manage the information given to customers/governmentwith diplomacy and political acumen. Persuadesothers to accept a point of view by appealing to their logic or feelings.

Planningand Organizing: Identifies and defines clear short-term goalsand/or work outcomes that are required to implement strategic goals.

ProblemPrevention/Solving: Asks series of probing questions to go beyondsurface issues and fully understand the components of a problem and its rootcauses.

StrategicPlanning: Develops a strategy that identifies the kinds of performance and kindsof competencies/capabilities that are needed in the future.

Vulcan is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or genetics, protected veteran status, or any other characteristic protected by law from discrimination


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Logistics Service Supervisor

Vulcan Materials Company