RH Corte Madera , CA 94976
Posted 2 months ago
RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.
The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place Maker.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
ABOUT US
RH Contract provides a business-to-business partnership like no other in the industry. With our multi-category product
assortment, unparalleled product design and curation capabilities, uniquely integrated interior design approach, the
benefits of RH's purchasing power, and our global supply chain and logistics scale, RH Contract has proven to be a
unique, valuable partner, as seen in the following customer projects.
As a Logistics Leader you will be responsible for shipping and distribution operations, ensuring complete orders are
shipped and delivered in a timely manner and on budget. This role works closely and supports all our RH Contract
Sales and Operations teams globally. A successful logistics leader is well-organized and excels in communication and
collaboration. They must be comfortable with global fulfillment methods and time zones, paperwork and information
systems and have great knowledge of shipping and receiving procedures. The goal is to ensure that the shipping
processes are running smoothly and effectively, whilst keeping all stakeholders informed.
YOUR RESPONSIBILITIES
Live Our Vision, Values and Beliefs
Provide strategic and tactical leadership for RH International and Domestic business customer deliveries
Accountable for factory-to-client and distribution-center-to-client supply chain performance, measured against
key performance metrics in the areas of service, cost, time, and quality of delivery
ensure smooth and timely deliveries
Coordinate with global partners to track multiple fulfillment methods
Gather and assemble related paperwork for shipments, including packing lists, commercial invoice
Process and evaluate service provider billings
Serve as a subject matter expert resource for, order setup, release strategy, and product deliveries
Track shipment quality data from origin to end delivery
Effectively use shipment data for managing client exceptions to address and resolve escalated issues in a
timely and thorough manner; provide sufficient resolution such that issues are addressed without the need for
further escalation within the organization
partners as necessary to achieve organizational and transportation-related goals
deficiencies as required
internal partners as required to ensure open, accurate, and timely communication flow between all parties
OUR REQUIREMENTS
3+ years of experience in import/export transportation logistics
BA/BS degree in supply chain logistics or a similar area a plus
Proven international transit experience, including customs brokerage, freight forwarding, carrier, air, sea and
road logistics, incoterm knowledge
Prior experience with business-to-business sales logistics helpful
Excellent communication and interpersonal skills with international customers whose first language is not
English
Experience with luxury brands with high service standards and expectations
Technically savvy, with proficiency in MS Excel, Google Sheets, OMS, and familiarity with SalesForce required
Demonstrated ability to be responsive with an excellent sense of urgency
Keep a positive can-do approach to solving problems while balancing multiple priorities
Superior attention to detail while also being able to see and communicate on a big-picture level
Prior work with Transportation Logistics Service Providers / 3PL's
Understanding of inventory and accounting principles
Embracer of change who enjoys new challenges
RH