Logistics & Fulfillment Assistant Manager

About the Team

We're looking for an experienced operations specialist, to join the leadership team of a DoorDash fulfillment warehouse focused logistics and fulfillment operations. This role leads in a new and emerging business line- creative problem solving, flexibility, and willingness to experiment and scale will be keys to success.

About the Role

This is a newly created role supporting logistics and fulfillment operations and leading a team of employees at a DoorDash fulfillment warehouse. This role will be part of the onsite warehouse leadership team, reporting to an onsite Logistics and Fulfillment Manager. The goal of this role is to ensure we are building and scaling our team and operations to support a new and emerging business line in close partnership with the Logistics and Fulfillment Manager.

You're excited about this opportunity because you will…

• Lead: You will recruit, manage, and retain a high-performing team of hourly Shift Leads and Operations Associates (30+ reports), build a positive team culture, promote employee engagement, and be accountable for operational results in partnership with your site leadership team.

• Oversee: You will oversee the day-to-day outcomes for your team within the warehouse facility, ensuring all processes run smoothly, effectively, and safely, while iterating and driving experimentation to improve processes, bringing your team along.

• Strategize: You'll strategize with the leadership team on resource allocation and efficient workflows, use data to identify pain-points or inefficiencies, develop and execute warehouse process improvement projects to improve operations and employee experience.

• Delight Customers: Working with the site leadership team and central teams, you'll ensure your site offers the best experience to customers, including Merchant Partners and end recipients, on every order handled, while providing your team with the necessary tools, resources, and support to achieve these customer delight goals.

We're excited about you because…

• You approach problems with a fresh perspective, looking for solutions while remaining open to different ways of thinking.

• You excel in productive environments where rapid change and continuous learning are embraced, navigating with confidence.

• You are comfortable with operational changes, embracing speed and can your team up to speed with changes to the business.

• You use data, letting numbers guide your decision-making process and applying Excel/data analysis skills productively.

• You are tenacious and committed to achieving success, putting in the necessary effort to overcome challenges.

• You have experience of at least 1 year of managing and guiding teams.

• You take ownership and responsibility, doing what it takes to support a 24/7 business across multiple shifts.

• You have at least 3 years of relevant experience in Operations, Fulfillment, Last-Mile Logistics, or Manufacturing.

• You are available to provide support during late nights and weekends, as needs dictate.

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