Goodman Manufacturing Waller , TX 77484
Posted 2 months ago
Order fulfillment and order maintenance processes. Open customer accounts by recording account information.
Create and maintain customer records by updating account information Assist customers with product availability, pricing, order status, product match-up, service parts substitutions, shipping information, and other functions necessary to serve customer accounts. Monitor scheduled shipment dates to ensure timely delivery and expedite date of delivery.
Educate customers about terminology, features and benefits of products in order to improve sales and customer satisfaction.
Collaborate with Sales Mangers to verify pricing discounts and customer details.
Attract potential customers by answering product and service questions and suggesting information about other products and services.
Process Return Materials Authorizations (RMAs) and transfer requests; AAA (Credit/Debits) and Damage Claims
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Follow up with customers to ensure customer satisfaction, document and report matters that need addressing.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information. Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Nature & Scope:
Knowledge & Skills:
HVAC product knowledge and market knowledge
Excellent customer service skills
Problem solving, de-escalating and resolving conflicts
Effective verbal and written communication and listening skills
Working knowledge of MS Office - Excel, Word, PowerPoint, and Outlook - and data entry
Quality focus - attention to detail and accuracy and effective documentation skills
Ability to analyze and process information
Excellent organizational and time management skills including prioritization skills to complete projects on time
Strong team player, results orientated, dedication to excellence and sense of urgency to achieve business objectives
Ability to apply good judgement, strong work ethics and integrity on the job
Ability to establish positive working relationships with internal and external customers and employees
Experience:
Education:
Physical Requirements/Work Environment:
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
Goodman Manufacturing