Logistics Customer Service Associate
NCLocalCustomer ServiceRef.: MA-249659We are looking for a Logistics Customer Service Associate to join our Supply Chain Customer Service team. This position will be based in Charlotte, NC
We OfferWe offer you an exciting global career at the forefront of world trade.
Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy
We're proud of our people who define our company's industry leadership, global team culture and customer-centric focus every day.
When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits for full-time employees including health, dental and vision insurance, a 401k savings plan with an employer match and paid time-off - and our parental leave policy is recognized world-wide as one of the best in the industry.
Every company, every country wants access to a competitive shipping, logistics and port system - and our people have created one company that offers one, easy-to-use solution to all their shipping needs.
Maersk is unique
Maersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed. Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customers' global supply chains. We do this through the global scale of Maersk, the world's largest shipping line; our Logistics and Services expertise that help customers manage their global supply chains; and through our port operator, APM Terminals, one of the largest container terminal operators in the world with the most strategic locations to serve global supply chains.
Join us and play an important role on our team lifting global trade every day!
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job - we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Understand the supply chain account's business requirements and the end-to-end program which Maersk has committed, then execute according to defined IOPs, SOPs and KPIs
Proactively identify program exceptions, then troubleshoot and solve according to broad guidelines provided by the Program Manager and/or Customer Service Manager, where applicable.
Communicate professionally with our accounts, their vendors and suppliers
Maintain IOPs, SOPs and KPIs in accordance with business changes
Build long term relationships with our accounts' operational teams
Prepare and present KPIs and other program initiatives to internal Maersk stakeholders
Support the Program Manager/Customer Service Manager (where applicable) by providing ideas for process improvements
Provide program guidance, training and coaching to Maersk colleagues, including the GSC teams and our overseas offices
Obtain system expert or super user knowledge in one or more of the key systems used in to support your customer's scope of work
Comply with all applicable Federal, State and Local safety and transportation laws and regulations.
Perform other job-related duties as required.
Achieve and perform against measurable goals and objectives defined by management
Who we are looking for
Four year college degree desired, but significant work history in the transportation industry, is also acceptable.
1 to 2 years of functional experience in supply chain or transportation required.
Excellent communication skills, the ability to work under pressure, and to work independently
1 to 2 years of experience in key account program management preferred.
Last application date: 22 November 2020.
For further information, please contact: .maerskline.comYou must be authorized to work for any employer in the US. Local candidates only; no relocation assistance is provided.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
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