The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, we're growing fast and fundamentally changing the way people buy and sell luxury a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart and creates a foundation of trust with shoppers and consignors. Our mission to extend the lifecycle of luxury items is leading innovation in sustainable fashion. We're proud to promote the circular economy and to be the first luxury member of the Ellen MacArthur Foundation's prestigious CE100 USA.
Employees at The RealReal are dedicated, collaborative and innovative, and we're looking for exceptional talent to join our team. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother's room, flexible work hours and Friday bagels!
Responsible for quoting, coordinating routing, and following up with freight carriers to ensure product is picked up from our consignors and delivered to our customers. The principal objectives are to coordinate shipments, be the main communication between carrier and consignor/customer and troubleshoot all issues.
Schedule all pickups and deliveries for all oversized items via 3rd party carrier.
Receive and process inventory reports from warehouses
Work directly with Customer Service and carriers to track in transit orders
Coordinates freight from origin to destination including all follow through to delivery (place orders, appointment confirmations, tracking as needed)
Assist in claims processing
Handle shipment discrepancy investigations with warehouse and carrier.
Communicate with multiple parties to ensure consignments are being processed through the inbound pipeline.
Must be proficient in various PC applications such as Email, Word, and Excel.
Must possess excellent customer service, phone communication, written and verbal skills.
Must be detailed oriented and can meet deadlines.
Must be able to work independently and lead others in a fast-paced environment.
Must have strong problem solving ability.
Must be able to analyze & breakdown data/information to identify root cause and develop appropriate countermeasures.
Must be able to interact with multiple teams.
Ability to multitask
High School Diploma / GED required
Some College Preferred
Experience in freight transport or 3PL a plus