Officeteam Des Plaines , IL 60018
A Robert Half / OfficeTeam client in the Rosemont area is seeking a Logistics Clerk for a temporary to full-time opportunity. The Logistics Clerk's duties include, enter shipment data, including service level, piece, weight, dimensions and any special pick up or delivery requirements, staying up to date on TSA regulations, strong customer service and organizational skills are a must. ? Resolve customer complaints via phone, email, or mail. ? Utilize computer technology to provide quotes to customers and Sales ? Use telephones to reach out to customers and verify account information. ? Greet customers warmly and ascertain problem or reason for calling. ? Enter shipment data, including service level, piece, weight, dimensions and any special pick up or delivery requirements into Trans-Soft ? Take payment information and other pertinent information such as addresses and phone numbers. ? Communicates with ALG?s network of agents and carriers for pickup and delivery coordination. ? Communicates with Traffic for shipment routing options. ? Interacts closely with Track amp; Trace department to insure on time delivery of shipments. ? Answer customer questions. ? Act as the company gatekeeper. ? Suggest solutions with customer issues. ? Attempt to persuade customer to reconsider cancellation. ? Sell products and services. ? Work with customer service manager to ensure proper customer service is being delivered. ? Communicates with Billing to ensure all invoicing data entered properly. ? Stay up to date on TSA regulations. If you meet the requirements and would like to be considered for this role, please email your resume to .
-2 years of freight forwarding experience
Employment Type: Temporary