SpartanNash is a value-added wholesale grocery distributor - supplying more than 2,100 independent grocery retail locations throughout the United States - as well as a grocery retailer, with more than 155 corporate supermarkets in nine states. We also serve the military community through our MDV division; in addition to offering premier fresh produce distribution through Caito Foods and third-party logistics through BRT.
At SpartanNash, relationships matter and working on the Supply Chain/Distribution team isn't just about how we serve our customers, it's about how we treat our associates. We want you to feel valued as an individual and as part of our team. Our culture is vibrant and associates want to stay here because we have good people. It's not unusual to see longevity of 25+ years at our facilities. We share a sense of pride and are excited to contribute to the company's prosperity.
A day in the life of a Logistics Account Specialist is never the same but, in this role, you would expect to ensure all orders are scheduled, entered, tracked and updated in a timely manner from origin to destination. This position serves as the foundation of learning our business/industry and focuses on data entry and communication by connecting via phone and email to gather accurate information from carriers and customers.
What You'll Do:
Enter appointment requests and/or orders received from customers and Logistics team into the transportation management system (TMS) timely and with 100% accuracy.
Communicate appointments to customers and/or Logistics team in a timely manner. Respond to customer inquiries and follow up with customers and internal departments accordingly.
Ensure processes follow customer Standard Operating Procedures (SOPs)
Manage paperwork requests i.e., Proof of Deliveries (POD) and Bill of Ladings (BOL).
Receive and document appointment requests from other departments as needed.
Perform daily check calls and document information and data into systems on loads dispatched.
Support Accounts Receivable in collection of past due invoices for loads covered.
Sound Like You? Here's what you'll need:
Associate degree (Preferred) in Logistics, Supply Chain Management, Sales or related area
One-year experience in transportation, logistics, supply chain, sales, customer service or related area
Experience with Mercury Gate software preferred
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 20 pounds. The associate is frequently required to sit/stand/walk. May be required to travel. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. The noise level in the work environment is usually low to moderate.
We are not able to sponsor work visas for this position.
SpartanNash is proud to take care of the people who take care of our business through our robust and competitive Total Rewards benefits package. Learn more!
SpartanNash is a certified Military-Friendly employer. Veterans are encouraged to apply!