Logistics Account Manager

Description

Embark on an Adventure: As an Account Manager within our Logistics Division

Ready to embark on an exhilarating journey with a cutting-edge team? Look no further! At Paul Logistics, we're searching for a vibrant and results-oriented Account Manager to join our outstanding crew. If you're passionate about building relationships and committed to helping our customers succeed, this role is just for you!

As an Account Manager, you'll be at the heart of our growth and excellence! You'll rock the role by managing key accounts, turbocharging revenue, and ensuring our customers are thrilled with our service. Your stellar communication skills, negotiation savvy, and knack for building powerful partnerships will be key in creating win-win situations all around. Get ready to make a big impact and have some fun while you're at it!

Your Mission as an Account Manager:

• Client Account Oversight: Take charge of client accounts, overseeing every aspect of their logistics and shipments. Ensure a streamlined coordination process, timely order tracking, and seamless communication to guarantee customer satisfaction.
• Revenue Generation: Collaborate with sales and marketing teams to deploy strategies that boost revenue growth through the broker partner network. Analyze market trends and competition to identify revenue maximization opportunities.
• Customer Satisfaction: Implement customer-centric strategies to enhance the overall customer experience within the broker partner network. Proactively address and resolve customer concerns to maintain a high level of satisfaction.
• Negotiation Skills: Utilize strong interpersonal communication skills to liaise with internal teams, external partners, and clients. Lead negotiations and contract discussions with broker partners to establish mutually beneficial agreements.
• Performance Analysis: Develop and maintain key performance indicators (KPIs) to evaluate the effectiveness and efficiency of the broker partner network. Analyze data to pinpoint areas for improvement and implement strategies to enhance overall performance.
• Team Collaboration: Collaborate with cross-functional teams, including operations, sales, and customer support, to ensure the seamless execution of strategies and initiatives.

This job description offers a general overview of the expected work from the employee in this role. It is not an exhaustive list of all responsibilities and skills required.

Who Will Thrive in this Role:

• Outgoing and hardworking individuals willing to exceed their team's expectations and consistently go the extra mile.
• Natural relationship builders who understand the value of cultivating strong connections with clients and colleagues.
• Motivated individuals are eager to contribute to a collective vision and be part of a larger, impactful purpose.
• Risk-takers who embrace challenges and can make swift decisions thrive in an environment encouraging ambition and innovation.

Requirements

Attributes to Success:

• Client-Centric Approach: Relationship Building: Cultivate strong, trust-based relationships with clients, understanding their needs and concerns.
• Logistics Expertise: Supply Chain Knowledge:Possess a deep understanding of logistics, supply chain management, and transportation operations.
• Problem-Solving Skills: Analytical Thinking: Analyze data, identify patterns, and develop innovative solutions to transportation challenges.
• Adaptability: Quickly adapt strategies to address unexpected issues or changing client requirements.
• Effective Communication: Clear Communication: Articulate ideas, both in written and verbal communication, ensuring clients and internal teams are well-informed.
• Active Listening: Listen attentively to client needs and concerns, demonstrating empathy and understanding.
• Detail-Oriented: Pay meticulous attention to details, ensuring accuracy in documentation, orders, and client requirements.
• Results-Driven Focus: Goal-oriented: Set and strive to achieve ambitious goals, both for individual performance and client satisfaction.
• Team Collaboration: Cross-Functional Collaboration: Collaborate effectively with colleagues from various departments, fostering a positive and productive team environment.
• Leadership Skills: Exhibit leadership qualities, guiding and motivating team members to achieve shared goals.
• Ethical Integrity: Ethical Standards: Uphold ethical integrity, ensuring transparent and honest communication with clients and colleagues. Compliance: Adhere to all legal and ethical standards, maintaining the company's reputation and integrity.
• Negotiation Skills: Effective Negotiation: Negotiate contracts, rates, and terms with clients and vendors, securing favorable deals for all parties involved.