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Lodging Manager

Expired Job

St. Joe Company Open Sands , FL 32413

Posted 4 months ago


Position Type: Exempt, Manager

Salary Range: $32,000 to $36,000

Position Status: Full TimeAvailability: Open. Must be available to work weekends and holidays.

Primary Responsibility

The primary responsibility of the WaterSound Inn Lodging Manager is to assist the Dir. Of Lodging with the planning and execution of long term strategic initiatives as well as overseeing the day to day operations for housekeeping and front office. Additionally, the Lodging Manager will work laterally with the membership department for any Guest Access initiatives required to enter the WS Beach Club. The Lodging Manager will uphold all SJCR standards/company initiatives and lead training initiatives to achieve the highest level of guest satisfaction. Additionally responsibilities will include: maintaining proper quality assurance programs, appropriate coach and counsel sessions; Operating within any departmental budget constraints; Assists Dir. of lodging with revenue strategies needing to be implemented or executed.


Essential Job Functions

  • Fielding guest complaints while maintaining professional dialogue with guests and finding resolutions to satisfaction.

  • Work with Director of Lodging and Front Office team to establish unique amenities enhancing the guest experience.

  • Maintain complete knowledge at all times of all hotel features/services, activities, and events. Responsible for ensuring all positions are knowledgeable all the same.

  • Inspect, plan and ensure that all materials and equipment are in complete readiness for service.

  • Assist staff with job functions for optimum service to guests. Observe guest reactions and confer frequently with staff to ensure guest satisfaction.

  • Assist guests with reports of lost/stolen articles, following hotel policy.

  • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.

  • Assist with training of the required job functions with criterion expected and department orientation with new hires.

  • Foster and promote a cooperative working climate, maximizing productivity and employee morale.

  • Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.

  • Review status of assignments and any follow-up action with on-coming staff.

  • Escort guests to their chair while offering chair assistance/adjustments.

  • Maintain cleanliness and organization of pool chair and outside patio furniture.

  • Reset pool deck furniture and umbrellas whenever not in it's appropriate place.

  • Offer complimentary sunscreen to St. Joe Guests.

  • Stock and replenish pool towels throughout the day, reset on the pool chairs.

  • Provide general menu's for lobby bar food and beverage ordering.

  • Retrieving and serving alcoholic, and non-alcoholic beverages, and food to guests round the pool according to hotel food and beverage specifications, courteously and efficiently.

  • Also assists in the maintenance of the pool area.

  • Maintain complete knowledge of and comply with all department policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use only as intended.

  • Anticipate guest needs, respond promptly and acknowledge all guests, however busy and whatever time of the day.

  • Maintain positive guest relations at all times.

  • Be familiar with all hotels services/features and local attractions/activities to respond to guest inquires accurately.

  • Resolve guest complaints and concerns to ensure guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

  • Maintain complete knowledge of pool deck/chairs, pool capacity, hours of operation and proper table set ups

  • Maintain knowledge of and strictly abide by State liquor regulations

  • Maintain complete knowledge of: Dress code of the pool, services/amenities, food and beverage options, etc.

  • Complete all opening duties assigned

  • Serve all food and beverage items to guest.

  • Adhere to payment, cash handling and credit policies/procedures

  • Extend appreciation to guest and invite them to return.

  • Complete all closing side duties Properly breakdown and store reusable goods

  • Clean all equipment and work area Restock items for next service

  • Remove all dirty linen

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Physical Requirements

Physical Requirements








Walking, Climbing Stairs


Lift/Carry up to 50 lbs.


Lift/Carry up to 25 lbs.






Outdoor Environment/Heat Exposure




Kneel, crouch, crawl






Overhead Reach





  • Previous supervisory experience in the hospitality industry.

  • Must exhibit good judgment while performing under pressure.

  • Must be dedicated to our goal of providing superior guest experiences.

  • Must be computer literate in Microsoft Office and general computer usage.

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This includes roommates in the same room; however shared rooms will be same sex pairings. Interns must be cognizant of all religious beliefs of others within the same residents. Residents of the St. Joe Club & Resorts housing will be expected to behave in a professional manner at all times. Gatherings of people outside of those who are approved to be in the residence will not be allowed. Transportation: If you do not have your own transportation, we have a shuttle that operates from the housing locations to the various properties. The schedule is similar to a bus schedule and operates from early morning for the AM shifts to the late evening for the closing shifts. Transportation costs $10/day and is paid through payroll deduction. In some cases, the housing may be within 5 miles of the property and you will be provided a bike to ride on 30A to get to the property. Under no circumstances should the bikes be ridden along the major highways. Company Information: St. Joe Club & Resorts is an exclusive membership club that provides access to a diverse offering of benefits and privileges at St. Joe owned and operated amenities and facilities. Amenities include the Beach Club at WaterSound®; two 18-hole championship golf courses—Shark's Tooth, Camp Creek®; one six-hole executive golf course—Origins; two tennis facilities; and a fitness center. Numerous privileges including dining, recreational activities and social events are also offered. In addition to the membership club, St. Joe Club & Resorts owns and operates four-star Forbes rated resort, The WaterColor Inn in WaterColor, Florida; manages The Pearl in Rosemary Beach, Florida. Standards of Service: St. Joe Club & Resorts expects all associates to demonstrate professionalism on and off the job. Due to the number of VIP guests that utilize the club and resort properties, associates are not allowed to discuss their interactions or take pictures with these guests for personal or use on social media. The level of service expected is that of a five-star resort where at any time the associate is in uniform, they conduct themselves as if they were on the job. Under no circumstances should an associate behave in a negative or unprofessional manner while wearing any logoed item indicating a representation of St. Joe Club & Resorts. Training: While completing an internship at St. Joe Club & Resorts, if there is any additional internal training being conducted, the Intern will be provided the opportunity to attend. We feel it is important for the Interns to be included in as many aspects of the operations as possible and have interactions with as many departments as possible. Through the training opportunities, the intern will be able to gain additional perspective regarding the company direction and expectations. Appearance Standards: All employees of St. Joe Club & Resorts present a professional, neat appearance at all times. Company issued uniforms must be neat, cleaned and pressed if necessary. Makeup worn during shift must be neutral and discreet. Females are permitted to wear earrings for one piercing. Males are not permitted to wear any piercings. Piercings in locations other than the ear must be removed during shift hours. Tattoos should not be visible to guests during interactions by being covered with a sleeve or neutral covered bandage. Fingernails polish must be clear with no decorations. For positions that prepare foods, food regulations prevent wearing any polish on fingernails. Qualifications * Being a Junior or Senior at a state recognized Bachelor's degree program is preferred. * Priority will be given to students who are pursuing degrees in Hospitality, Resort Management, Restaurant Management, Recreation, Sports Management, or related degree programs to our service offerings. * Flexible hours are required. Must be available to work weekends and holidays. * Awesome attitude that exercises service from the heart, a commitment to servicing the team and quest in a leadership role that displays an optimistic attitude to doing whatever it takes to make our guest, members and staff happy. St. Joe Company Open Sands FL

Lodging Manager

Expired Job

St. Joe Company