Position Type: Exempt, Manager
Salary Range: $32,000 to $36,000
Position Status: Full TimeAvailability: Open. Must be available to work weekends and holidays.
The primary responsibility of the WaterSound Inn Lodging Manager is to assist the Dir. Of Lodging with the planning and execution of long term strategic initiatives as well as overseeing the day to day operations for housekeeping and front office. Additionally, the Lodging Manager will work laterally with the membership department for any Guest Access initiatives required to enter the WS Beach Club. The Lodging Manager will uphold all SJCR standards/company initiatives and lead training initiatives to achieve the highest level of guest satisfaction. Additionally responsibilities will include: maintaining proper quality assurance programs, appropriate coach and counsel sessions; Operating within any departmental budget constraints; Assists Dir. of lodging with revenue strategies needing to be implemented or executed.
Essential Job Functions
Fielding guest complaints while maintaining professional dialogue with guests and finding resolutions to satisfaction.
Work with Director of Lodging and Front Office team to establish unique amenities enhancing the guest experience.
Maintain complete knowledge at all times of all hotel features/services, activities, and events. Responsible for ensuring all positions are knowledgeable all the same.
Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
Assist staff with job functions for optimum service to guests. Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
Assist guests with reports of lost/stolen articles, following hotel policy.
Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
Assist with training of the required job functions with criterion expected and department orientation with new hires.
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.
Review status of assignments and any follow-up action with on-coming staff.
Escort guests to their chair while offering chair assistance/adjustments.
Maintain cleanliness and organization of pool chair and outside patio furniture.
Reset pool deck furniture and umbrellas whenever not in it's appropriate place.
Offer complimentary sunscreen to St. Joe Guests.
Stock and replenish pool towels throughout the day, reset on the pool chairs.
Provide general menu's for lobby bar food and beverage ordering.
Retrieving and serving alcoholic, and non-alcoholic beverages, and food to guests round the pool according to hotel food and beverage specifications, courteously and efficiently.
Also assists in the maintenance of the pool area.
Maintain complete knowledge of and comply with all department policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use only as intended.
Anticipate guest needs, respond promptly and acknowledge all guests, however busy and whatever time of the day.
Maintain positive guest relations at all times.
Be familiar with all hotels services/features and local attractions/activities to respond to guest inquires accurately.
Resolve guest complaints and concerns to ensure guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge of pool deck/chairs, pool capacity, hours of operation and proper table set ups
Maintain knowledge of and strictly abide by State liquor regulations
Maintain complete knowledge of: Dress code of the pool, services/amenities, food and beverage options, etc.
Complete all opening duties assigned
Serve all food and beverage items to guest.
Adhere to payment, cash handling and credit policies/procedures
Extend appreciation to guest and invite them to return.
Complete all closing side duties Properly breakdown and store reusable goods
Clean all equipment and work area Restock items for next service
Remove all dirty linen
This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Walking, Climbing Stairs
Lift/Carry up to 50 lbs.
Lift/Carry up to 25 lbs.
Outdoor Environment/Heat Exposure
Kneel, crouch, crawl
Previous supervisory experience in the hospitality industry.
Must exhibit good judgment while performing under pressure.
Must be dedicated to our goal of providing superior guest experiences.
Must be computer literate in Microsoft Office and general computer usage.
St. Joe Company