Lodge Receptionist

Starting Pay Range: $17-$19/hr. Swing (4:00pm-12:00am) and Sunrise (12:00am-8:00am)

Join our dynamic team as we redefine the standard for guest service! As a key player in our receptionist team, you will be at the forefront of creating unforgettable experiences for our guests. Your commitment to excellence and passion for hospitality will shine through as you ensure each guest is not just satisfied but delighted with their stay. Be part of a workplace that values dedication, fosters a positive environment, and thrives on delivering exceptional service. Elevate your career in hospitality with us, where every interaction is an opportunity to make a lasting impression. Join us in creating a world where guest satisfaction is not just a goal but a daily triumph.

What we value:

• Positive team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.

• We offer support for a successful journey, including hands-on training and opportunities to advance your career.

Why choose Turning Stone Enterprises?

• Paid time off

• Variety of schedules

• Tuition assistance

• Career-building professional development

• Discounts from dining to fuel to concerts

• Team Member appreciation events

• Quality healthcare and dental benefits

• A robust 401k retirement plan

• Dealer School

• Finance Scholarship Program

What you will do as a Lodge Receptionist:

• Always acknowledges the guest waiting at reception. Greets the guests initially by using their name.

• Effectively answers any guest questions. Directs guests to proper areas for answers to questions. Follows through on guest issues to ensure they are resolved. Exhibits a sincere desire to comply with guests' requests.

• Consistently places all registration materials into the guest's hand. Provides a copy of bill in the guest's hands during check out. Confirms the payment method.

To be successful as a Lodge Receptionist, you'll need:

• Experience in a guest contact position

• Ability to be able to type 40 words per minute

• Excellent verbal and written communication

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, a recipient of the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio extends to encompass convenience stores, government contracting technology firms, and a fully integrated cannabis operation that encompasses cultivation, manufacturing, and retail, among other ventures.

Why You Will Appreciate Us:

We pride ourselves on offering an extensive array of benefits designed to enhance the well-being and professional development of our team members. These benefits include comprehensive medical, dental, and vision plans, providing you with peace of mind regarding your health. We support your financial future with a robust 401(k) plan and offer the security of life insurance coverage.

Our commitment to work-life balance and family support is demonstrated through our team member assistance programs. You'll also enjoy our paid time-off program, which includes paid holidays. At Turning Stone Enterprises, your wellness is a priority, and we offer various wellness programs to ensure you're at your best.

In addition, we understand the importance of career growth. Our career path planning and continuing education initiatives are tailored to assist team members in achieving their professional aspirations. Join us at Turning Stone Enterprises, where professionalism meets friendliness, and together, we'll embark on a journey of growth and success. We eagerly anticipate the opportunity to welcome you to our team.

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