Lodge Concierge

Starting Pay Rate: $18.00/hr

As a Concierge at The Lodge, you'll be the friendly face that helps make our guests' stay unforgettable. You'll assist with everything from restaurant reservations and transportation arrangements to recommending local attractions and activities. Your day will involve greeting guests warmly, addressing their inquiries, and fulfilling their requests with a smile. With your excellent communication and problem-solving skills, combined with a deep knowledge of The Lodge's amenities and the local area, you'll ensure each guest feels welcome and well taken care of. Your personal touch and dedication to exceptional service will play a key role in creating a delightful and memorable experience for every guest.

What we value:

• Positive team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.

• We offer support for a successful journey, including hands-on training and opportunities to advance your career.

Why choose Turning Stone Enterprises?

• Paid time off

• Variety of schedules

• Tuition assistance

• Career-building professional development

• Discounts from dining to fuel to concerts

• Team Member appreciation events

• Quality healthcare and dental benefits

• A robust 401k retirement plan

• Dealer School

• Finance Scholarship Program

Your day-to-day as a Concierge with us:

• Efficiently coordinates various services for Lodge guests, including (but not limited to) arranging reservations, transportation & travel arrangements, making recommendations for leisure & entertainment, and answering all guest questions.

• Is always a visible presence in the Front Desk area of the Hotel Lobby to warmly greet guests as they arrive. Offers assistance to guests before being asked.

• Consistently goes above and beyond required duties to ensure superior and personalized guest service for all Lodge guests.

• Always provides support for the Reception Desk by assisting the Front Desk Supervisor and Receptionists in their daily activities.

• Always ensures that package components (ex. flowers, candy, etc.) and other special guest requests are taken care of.

• Demonstrates a thorough knowledge of the LMS system and routinely enhances proficiency by becoming familiar with any new system upgrades (Familiarity of this system is crucial to the support of the Front Desk function).

• Maintains a close professional relationship with outside vendors, Casino Credit Hosts, Club Two One Concierge, Golf, & Skana Spa to insure proper communication in regard to all guest needs and requests.

• Provides warm, friendly, and professional service to all VIP guests. Follows procedure in providing personalized itinerary and personally escorting guests to their suite. Follows up escort with courtesy call and offers name and extension for further assistance.

• Is well informed of all area events, entertainment, and popular local destinations, specifically those that are upscale. Is able to make recommendations easily and effectively when asked.

• Utilizes consistently sound judgment when issuing complimentary goods and services, and avoids any perception of conflict of interest.

• Demonstrates extensive knowledge of all Resort restaurants, spa services, golf courses, gaming departments, retail shops and other amenities. Routinely suggests arrangement of reservations for internal dining, entertainment, and services.

To be successful as a Concierge, you'll need:

• Must possess excellent interpersonal and written communication skills.

• Four to five years of experience working in a guest service environment.

• High School Diploma or GED required, A.S. or B.S. degree is preferred.

• Two years of experience in hotel or resort setting.

• Knowledge of the local area, attractions, and restaurants is a must.

• Must be proficient in computer applications including: Microsoft Word, Microsoft Excel, & online navigation.

• Ability to multi task and handle stressful situations is necessary.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, a recipient of the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio extends to encompass convenience stores, government contracting technology firms, and a fully integrated cannabis operation that encompasses cultivation, manufacturing, and retail, among other ventures.

Why You Will Appreciate Us:

We pride ourselves on offering an extensive array of benefits designed to enhance the well-being and professional development of our team members. These benefits include comprehensive medical, dental, and vision plans, providing you with peace of mind regarding your health. We support your financial future with a robust 401(k) plan and offer the security of life insurance coverage.

Our commitment to work-life balance and family support is demonstrated through our team member assistance programs. You'll also enjoy our paid time-off program, which includes paid holidays. At Turning Stone Enterprises, your wellness is a priority, and we offer various wellness programs to ensure you're at your best.

In addition, we understand the importance of career growth. Our career path planning and continuing education initiatives are tailored to assist team members in achieving their professional aspirations. Join us at Turning Stone Enterprises, where professionalism meets friendliness, and together, we'll embark on a journey of growth and success. We eagerly anticipate the opportunity to welcome you to our team.

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