Lockbox Quality Clerk

First Horizon National Corp. Charlotte , NC 28201

Posted 2 months ago

The Quality Clerk is responsible for daily quality checking of Lockbox Site.

Specific responsibilities include the following:

  • Verifies checks and amounts match to ensure no encoding errors.

  • Quality check special handling customers to ensure mailing of Non-processables are accurate

  • Report and maintain error log and communicate the information to management daily

  • Work closely with Quality Team in Memphis on Research and Adjustments

  • Assist site Manager with any Research concerning customer issues or concerns

  • Assist in balancing check only transactions

  • Track employee errors and update employee memos for site manager

  • Review specialized reports for end of day processing

  • Customer specific quality reviews daily, Weekly and Monthly

Additional Duties when time allows to assist team:

Maintain the check and invoice together.

Prepares mail for processing through an OCR/7780 machine.

Prepares and scans mail through the Opex 3600 machines

Data entry is required.

Meets and exceeds the department's set quality and productivity standards.

RequirementsEducation and Experience:

  • High school diploma or GED required for consideration

Additional Position Qualifications:
10,000 KPH
45 WPH

Ability to pay attention to detail.

Performs repetitive motion tasks and makes decisions.

Must be able to work Overtime as required.

Must be able to properly lift 15 - 20 lbs.

Work Hours

Days: Monday Friday

Time: 8:30am 5:30pm

  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, gender stereo typing, and age. First Tennessee is an EO employer M/F/Vets/Disabled.

  • Please view Equal Employment Opportunity Posters provided by OFCCP her

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Lockbox Quality Clerk

First Horizon National Corp.