Location Supervisor

Upmc Pittsburgh , PA 15201

Posted 2 months ago



UPMC OPR/MedCall is hiring full-time Location Supervisor working night/evening shifts at our Oakland, PA call center. MedCall is a diverse and fast-paced department that works with physicians, nursing, and hospital leaders in the referral of patients into UPMC. The MedCall supervisor is responsible to help guide the TCC's with patient intake and placement. The supervisor is responsible for scheduling, HR and department functions. You will work various evening/night shifts including weekends and holidays.


  • Engage in department growth activities including onboard, orientation, recruitment, and retention.

  • Work with Physician Liaison and Leadership team in outreach.

  • Act as a bridge between staff and leadership team.

  • Assist management in the development and guidance to staff in their daily activities.

  • Perform random audits of staff work to monitor performance and quality. Provide timely performance evaluations for staff.

  • Establish performance measurements for all processes including internal communication workflows, and timely staff performance evaluations.

  • Investigate and resolve all issues presented by staff and escalate as necessary.

  • Monitor and adhere to data quality standards of information obtained and entered into the system for claims processing.

  • Assist data analyst in relevant aggregation.


  • Bachelor's Degree in business, healthcare administration, finance, or related field and 1 year of healthcare billing, registration, or patient business services OR High School Diploma or equivalent and 4 years of healthcare billing, registration, or patient business services

  • Supervisory experience preferred. Knowledgeable of ICD-9-CM and CPT-4/HCPCS coding, medical terminology, third party payer billing requirements and reimbursement practices and OIG regulations. Strong interpersonal and communication skills and ability to effectively problem solve and make independent decisions

  • Prior working experience on personal computers and various office equipment

Licensure, Certifications, and Clearances:

  • Act 34

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.

  • UPMC is an Equal Opportunity Employer/Disability/Veteran
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Location Supervisor