Location Manager

Forward Air Houston , TX 77059

Posted 4 months ago

Company Overview:

FSA Logistix is a proud partner of Forward Air Inc. Our mission is simple: first class service and best-in-class performance. We remain focused on our guiding principles: excellence, innovation and integrity. We deliver and make connections to consumers by replacing their home appliances, including dishwashers, refrigerators, microwave ovens, washers and dryers.

As an industry leader - we are dedicated to finding and developing the best people. We want individuals who share our core values and demonstrate a true passion for what we do. Forward Air offers excellent compensation and benefits packages to our employees, as well as tremendous growth opportunities for top performers.

Position: Location Manager

Job Description:

The Location Manager is a critical leader at the market. The Location Manager will be responsible for overseeing the day to day operations at his/her location(s). The Location Manager will be required to fully understand all aspects of his/her location(s), build positive relationships with the client and increase the efficiencies and business within their delivery operations. Relationship building with client, recruiting, and gaining 100% of client business in each location are utmost priorities.

Core Responsibilities & Duties:

  • Focus on relationship with client in order to gain 100% of appliance delivery business

  • Focus on Independent Contractor Partnerships (Profitability & Compliance)

  • Achieve goals set forth by the client & FSA Logistix

  • Develop and hold your staff accountable (if applicable)

  • Continuously recruit and retain Independent Contractors

  • Manage claims and their processes (with FOC assistance)

  • P&L Management (Controllables)

  • Delivery Expense (Minimums / effective routing, Support Expense)

  • Operating Expenses (Operation Supplies, Truck Use, Uniforms charge back, MC Support Travel, Uncollected Debt)

  • Warehouse Expense (Contracted Labor, Inventory variances)

  • Administrative Expense (Hourly, Contract Admin, Office Supplies, Recruitment, Travel & Meals)

  • Achieve Location Margin goals

  • Rental car vs mileage reimbursement

  • Communicate effectively with the DIA, DIM and client staff

  • Lead Daily Stand-ups (Short, Effective and informative meetings) (Document and include feedback in recap)

  • Weekly ride behinds in field with teams to ensure client satisfaction and training (Document and include in recap)

  • Showroom visits as needed in order to build/maintain relationship with client

  • Maintain tote inventory and hold BPs accountable (trade stock)

  • Enforce and adhere to company policies and procedures.

  • Responsible for loadout / warehouse oversight of QC with getting teams off dock

  • Actively route monitor teams from the road (see SOP for details)

  • Travel must be pre-approved by the Area Manager and submitted through Jack Annett. Expenses must be within budget.

  • Hold Weekly Operations Meetings with the DIA to review aging invoices and any issues/goals (Document and include in recap)

  • Hold BP meetings as needed to review claims, settlements, compliance, etc.

  • Participate in Client and internal conference calls

  • Provide Weekly updates on your locations as dictated by Area Manager. Weekly recap should include:

  • Your schedule for the week

  • Summarized update of location(s)

  • Standup recap

  • Ride behind recap

  • Aging invoices update (if applicable)

  • Current # of trucks ran in location vs. # of FSA trucks ran

  • Provide operational support to assigned locations when needed


  • Proven leader

  • Effective communication skills

  • Proven results

  • Organized

  • College degree or equivalent experience

Forward Air is an Equal Opportunity employer.

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Location Manager

Forward Air