FSA Logistix is a proud partner of Forward Air Inc. Our mission is simple: first class service and best-in-class performance. We remain focused on our guiding principles: excellence, innovation and integrity. We deliver and make connections to consumers by replacing their home appliances, including dishwashers, refrigerators, microwave ovens, washers and dryers.
As an industry leader - we are dedicated to finding and developing the best people. We want individuals who share our core values and demonstrate a true passion for what we do. Forward Air offers excellent compensation and benefits packages to our employees, as well as tremendous growth opportunities for top performers.
Position: Location Manager
The Location Manager is a critical leader at the market. The Location Manager will be responsible for overseeing the day to day operations at his/her location(s). The Location Manager will be required to fully understand all aspects of his/her location(s), build positive relationships with the client and increase the efficiencies and business within their delivery operations. Relationship building with client, recruiting, and gaining 100% of client business in each location are utmost priorities.
Core Responsibilities & Duties:
Focus on relationship with client in order to gain 100% of appliance delivery business
Focus on Independent Contractor Partnerships (Profitability & Compliance)
Achieve goals set forth by the client & FSA Logistix
Develop and hold your staff accountable (if applicable)
Continuously recruit and retain Independent Contractors
Manage claims and their processes (with FOC assistance)
P&L Management (Controllables)
Delivery Expense (Minimums / effective routing, Support Expense)
Operating Expenses (Operation Supplies, Truck Use, Uniforms charge back, MC Support Travel, Uncollected Debt)
Warehouse Expense (Contracted Labor, Inventory variances)
Administrative Expense (Hourly, Contract Admin, Office Supplies, Recruitment, Travel & Meals)
Achieve Location Margin goals
Rental car vs mileage reimbursement
Communicate effectively with the DIA, DIM and client staff
Lead Daily Stand-ups (Short, Effective and informative meetings) (Document and include feedback in recap)
Weekly ride behinds in field with teams to ensure client satisfaction and training (Document and include in recap)
Showroom visits as needed in order to build/maintain relationship with client
Maintain tote inventory and hold BPs accountable (trade stock)
Enforce and adhere to company policies and procedures.
Responsible for loadout / warehouse oversight of QC with getting teams off dock
Actively route monitor teams from the road (see SOP for details)
Travel must be pre-approved by the Area Manager and submitted through Jack Annett. Expenses must be within budget.
Hold Weekly Operations Meetings with the DIA to review aging invoices and any issues/goals (Document and include in recap)
Hold BP meetings as needed to review claims, settlements, compliance, etc.
Participate in Client and internal conference calls
Provide Weekly updates on your locations as dictated by Area Manager. Weekly recap should include:
Your schedule for the week
Summarized update of location(s)
Ride behind recap
Aging invoices update (if applicable)
Current # of trucks ran in location vs. # of FSA trucks ran
Provide operational support to assigned locations when needed
Effective communication skills
College degree or equivalent experience
Forward Air is an Equal Opportunity employer.