Local Service Administrative Assistant

William Demant Holding A/S Boulder , CO 80301

Posted 2 months ago

Overview

William Demant Holding Corporation (WDH) is a Denmark-based manufacturer of Hearing-related products and services. WDH is comprised of multiple market-leading Hearing Aid and Audiology Screening and Diagnostic equipment/service companies. The E3 Diagnostic division is the US sales, service and distribution function for all company manufactured instruments/equipment (excluding Hearing Aids) as well as for several non-William Demant Audiology instrument companies. The E3 Diagnostics division is the leading provider of Audiology equipment and service and is comprised of one central General Office (Arlington Heights, IL) and several dozen Sales and Service offices throughout the continental US.

The Local Service Administrative Assistant will coordinate the day to day operations for the e3 Longmont office. This position requires a customer service focus with strong communication skills and the ability to confidentially manage multiple priorities. The E3 Diagnostics division is the leading provider of Audiology equipment and service, this position is located in Longmont, CO.

Responsibilities

  • Respond to daily user requests/issues/assignments, and document progress and resolution within the company service request ticketing and tracking system

  • Excellent verbal communication skills providing accurate information as needed when responding to all incoming calls; professional and timely correspondence

  • Confidentially process mail and distribute; prepare mail for pick-up

  • Maintain and communicate technician schedules according to guidelines, including scheduling annual calibrations, installations, routine service, and emergency repairs

  • Serve as point person between the service technicians and corporate personnel; ensure all paperwork is accurate and submitted timely to Corporate as identified

  • Maintain customer database, including updates to addresses, phone numbers, email addresses, and contact names

  • Maintain files ensuring all service paperwork is filed correctly and accessible as needed

  • Maintain updated and accurate price lists to ensure all parts and service are quoted/billed correctly

  • Track and follow customer orders through the system, beginning with the order all the way through installation

  • Responsible for accurate and complete paperwork is submitted in a timely fashion; follow up on part(s) delivery and/or connecting with Local Sales Administrative Assistant with equipment delivery confirmation; schedule installation and in-service; communicate with customer and salesperson; submit all paperwork to corporate for billing

  • Serve as local office contact for receiving and shipping of parts

  • Schedule, coordinate, and track all in-house and manufacturer repairs

  • Obtain Return Merchandise Authorization (RMAs), when appropriate, and ensure replacement or credit is received for the RMA

  • Provide technicians with pertinent information related to service calls

  • Review and submit all service calls for invoicing, ensuring there are no pricing errors

  • Assist in generating and completing customer quotes for service and equipment

  • Order parts as required; ensure purchase orders (POs) are provided to appropriate stakeholders

  • Collaborate with Corporate with schedule, shipping & receiving coordination of demo units

  • Provide monthly customer calibration reminders and follow ups, and schedule accordingly

  • Support new prospect/customer initiatives

  • Actively manage the outstanding account receivable balances completing collection calls and providing customers with information associated with payment

  • Schedule and participate in office meetings; keep notes and verify that appropriate follow-ups occur

  • Serve as backup to the Local Sales Administrative Assistant

  • All other duties as assigned

Qualifications

  • High School Diploma or GED preferred

  • Office Administration experience working with Sales and Service Technicians

  • Proficient in Microsoft Office suite, especially Outlook and Excel

  • Ability to work independently; highly detailed and organized

  • Strong communication skills, written and verbal

E3 Diagnostics is part of the Demant Group. Demant is a world-leading hearing healthcare group that for more than a century has played a vital part in developing innovative technologies and know-how to help improve people's hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to intelligent audio solutions and hearing care all over the world, Demant is active and engaged.

The Demant Group operates in a global market with companies in more than 30 countries, employs more than 14,500 staff and generates annual revenue of DKK 14 billion (approx. 2.1 billion USD). Our products are sold in more than 130 countries.

We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

  • e3
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Executive Administrative Assistant II

Elevations Creditunion

Posted 2 weeks ago

VIEW JOBS 11/20/2020 12:00:00 AM 2021-02-18T00:00 When joining Elevations, you can expect to work for a company that: * Provides amazing experiences and creates raving fans. * Strives to provide solutions for a better life and promises employees it will be the best place they have ever worked. * Wins awards such as "Best Bank", "Best Companies to Work for in Colorado" and even the "Malcolm Baldrige National Quality Award", the only Presidential award for quality. * Has a highly-engaged workforce and emphasizes career growth, empowerment and servant leadership. What's in it for you: * Competitive pay, incentive programs, 401k matching, mortgage and auto discounts * 4 weeks min. paid time off, work anniversary paid time off, 11 paid holidays, and 16hrs paid volunteer time off * Medical, dental, and vision health plans with FSA or HSA options * Onsite fitness center, yoga classes, wellness committee events (hiking, softball, soccer,.. to name a few!), health fairs with biometrics screening and flu shots * Onsite cafe * Employee Assistance Program with a variety of services * Career development, trainings, career coaching, job shadowing, mentoring program, tuition reimbursement up to $5,000/year, and a recognition system * Culture of excellence and continuous improvement * We strive to be the best place you've ever worked! Summary/Objective: The Executive Assistant provides administrative support to the Chief Experience Officer (CXO) and the Experience Leadership team. Under minimal supervision, provides high-level secretarial and administrative service, including setting up appointments, taking meeting minutes, coordinating travel arrangements, catering, etc. Supports events and meetings. Exercises strict confidentiality and frequent independent judgment under agreed-upon limits. Essential Functions include: In Support of the CXO: * Actively manages the CXO's calendar, ensuring that all vital meetings are scheduled appropriately * Arranges all logistical matters for various meetings for the CXO (including Board meetings, strategic planning sessions, various management, community and industry meetings), inclusive of catering, room arrangements, etc. * Performs many tasks using independent judgment and discretion (for example, preparing documents and presentation materials; screening and responding to incoming correspondence, inquiries and phone calls; drafting letters and official information releases; arranging and attending meetings; taking and distributing minutes, etc.) * Gathers, compiles, verifies and analyzes information for the CXO's use in documents such as memos, letters, reports speeches, presentations and news releases (inclusive of PowerPoint presentations, Word documents, Excel spreadsheets) * Provides support for the Experience Team leadership as needed * Processes invoices that are directed to the CXO and handles all expense related work * Actively manages all travel arrangements for CXO's business related travel * Perform additional projects as assigned by the CXO. Additional Responsibilities: * Partners with other Executive Assistants and AVP Corporate Secretary to support company events and Board meetings * Works collaboratively with other executive assistants on large companywide activities, such as credit union annual meetings, employee social events, etc. * Serves as back-up to reception desk and Exec Admin Group as needed * Adheres to all applicable Federal and State laws and regulations governing the Credit Union, including the Bank Secrecy Act (BSA). Reports to: Chief Experience Officer Manages: This role does not have supervisory responsibility. Required Competencies: Managing Work, Quality Orientation, Stress Tolerance, Communication, Building Partnerships, Work Standards, Initiating Action, Collaborating, Continuous Learning Required Education and Experience: * College degree in business administration or equivalent experience * 5+ years' experience providing high level admin support at the Executive Level * Excellent communication and technology-related skills, such as MS products. Catering, minute taking, and event planning experience required. Preferred Education and Experience: * Experience with SharePoint a plus. Work Environment: This job operates in an office setting and routinely uses standard office equipment Physical Requirements: Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects. Position Type/Expected Hours of Work: Full time / 40 hours per week Classification: Exempt Location: Corporate Headquarters in Boulder, CO and Support Office in Broomfield, CO Compensation: The budgeted range for this position starts at $51,480 + annual bonus. The starting salary for this employee will be adjusted based upon his, her, or their experience. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. About Us: Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado's Front Range. Founded in 1953, we've grown from 12 members and less than $100 in assets to an institution with 13 branches and more than 120,000 members that manages over $2 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we've made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information. EEO Statement: Elevations Credit Union is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act. Elevations Creditunion Boulder CO

Local Service Administrative Assistant

William Demant Holding A/S