Local Driving Test Manager

Details

Reference number

344681

Salary

£32,603

GBP

Job grade

Higher Executive Officer

Contract type

Permanent

Business area

DVSA - Operations North

• Vehicle and Driver Services

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

1

Contents

• Location

• About the job

• Benefits

• Things you need to know

• Apply and further information

Location

Durham, Gateshead

About the job

Job summary

Do you go above and beyond to ensure you give the best service?

Are you someone who is a strong advocate for change?

Can you use effective leadership skills to lead a team to drive forward service improvements?

We have the perfect opportunity for you to join our diverse and evolving team!

Job description

You will be responsible for all aspects of Driving Test operational management within a given Driving and Vehicle Standards Agency (DVSA) sector. This involves leading, managing, motivating, and inspiring staff across the sector to deliver excellent service with a strong commitment to driving and delivering business efficiencies, maintaining the integrity of the driving test and contributing to the wider safe driving principles. You will line manage up to 16 members of staff across a number of test centre locations.

Alongside this you will ensure that a consistent high standard of customer service across the sector including professional and courteous customer contact.

Responsibilities include, but are not limited to;

• Set clear performance expectations, monitor delivery, and provide feedback to ensure achievement of desired outcomes.

• Monitor and manage performance of examiners to ensure correct assessment, control and conduct of tests, using appropriate metrics, monitoring tools, management information and processes.

• Ensure that the Performance Management System is implemented uniformly and effectively and fairly.

• Guide and influence the behaviour of examiners to support organisational and individuals development goals.

• Work collaboratively with other areas of the business to deliver desired outcomes.

For more information about the role and responsibilities please see the attached Candidate Pack.

Additional Information

There will be some instances where you will be required to drive on DVSA business within the UK, with occasional overnight stays, however you will be notified in advance.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 35 hours per week, over 5 working days.

Person specification

We are looking for an energetic, motivated, and proactive leader, who can support their team to progress and develop in their careers as well as your own. You will have a proven track record of providing high quality service and you love to go the extra mile to ensure you give the best service to your customers. You will lead from the front and will inspire your team to provide a first-class service.

You will have strong interpersonal skills, being able to adapt your communication style to suit your audience ensuring that your message is clear and understood by others.

We will look to you to thrive in a fast-paced environment, eager to take on new challenges and enjoy finding resolutions to issues. You will be an advocate for change, promoting and driving a culture of continuous improvement within your team.

If you do not already hold the following, you must be willing to work towards this once in role:

Authorised by the Secretary of State to conduct the official Category B Driving Test (Examiner Warrant Card Driving Examiner NVQ level 3).

Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

About Us

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

Were working hard to:

• Make roads safer

• Improve services for our customers

• Make road transport greener and healthier

• Harness the potential of technology and data

• Grow and level up the economy

Were committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams where everyone is valued. You can grow, develop and progress, and make a real difference to society.

We pride ourselves as being an employer of choice and welcome and encourage applications from everyone, such as ethnic minorities, women, disabled people and those who identify as LGBT+.

To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website.

Licences

You must have held full Category B UK or EU licence continuously for the last 3 years and must have no more than 3 penalty points.

Aged 23 or over (a requirement of the 3rd EU Driving Licence Directive

• Directive 006/126).

For applicants with an EU licence, please note that if you are successful in the recruitment process and offered a post, there is a requirement to exchange your licence for a GB equivalent before attending the new entrant training course.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership

• Changing and Improving

• Making Effective Decisions

• Managing a Quality Service

Benefits

• An environment with flexible working options where we encourage a great work-life balance

• Exceptional pension with an employer contribution of an average of 27%

• Generous Annual Leave

• 25 days holiday, increasing by 1 each year of service, up to 30

• 8 Bank Holidays plus an additional Privilege Day to mark the Kings birthday

• Latest IT and Tech devices

• A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues

• Excellent learning and development tailored to your role including paid apprenticeships up to Masters level

• Wide range of discounts schemes on high street names

• Employee assistance program for health and wellbeing

• Cycle to work scheme and Gym membership offers

• For more information see visit our careers page

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How to Apply

As part of the application process you will be asked to provide a Personal Statement. Further details around what this will entail are listed on the application form.

For your Personal Statement, please provide detailed evidence of the following:

• Experience of working as part of, and leading a dispersed operational team and an understanding of the impact this can have on the team

• Data analysis skills: able to interpret data and information to make sound decisions

• Experience of making operational decisions

Your personal statement will be limited to a maximum of 500 words.

The selection process will be designed specifically for the role. As a result, your assessment will include:

• An interview

The sift is due to take place from Tuesday 26th March 2024.

Interviews are likely to be held from Wednesday 17th April 2024.

This interview will be conducted via a video interview, details of which will be provided to you should you be selected for interview.

Well try to meet the dates weve set out in the advert. But there may be occasions when these dates will change. Well give you plenty of notice of any important dates.

If you would like to find out more about what its like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events.

Youre encouraged to become familiar with the candidate pack attached, as you may be assessed against any of the criteria recorded within.

The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

You can read more about Success Profiles here.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if youre deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service