Join the Leader in the Home Healthcare Industry and Let us be Your Road to Success!!
Rotech Healthcare Inc. is a national leader in providing Respiratory and Sleep Apnea treatment as well as home medical equipment. Each and every day, thousands of employees in the Rotech family of hometown companies contribute to delivering outstanding customer service and the very best in quality patient care through hundreds of locations across 48 states. Additional information can be found at www.rotech.com.
Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: "The Rotech Difference."
What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path.
We are seeking a dedicated Patient Service Technician - Local Medical Equipment Delivery Driver who wants to be part of a company who makes a difference in patient's lives. In this position you will be responsible for making deliveries, providing services and ensuring patients and/or caregivers understand instructions for and are comfortable with use of respiratory and medical equipment.
Essential Duties and Responsibilities
Available for on-call assignments as needed
Adheres to and implements all company policies and procedures, including but not limited to Clinical Programs
Adheres to the guidelines established in the 'Rotech Way'
Builds relationships with patients and/or caregivers
Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.
Complies with applicable laws and regulations
Delivers equipment and oxygen as required in accordance with industry standards and applicable federal, state and local governmental regulations
Delivers equipment and oxygen as required in accordance with industry standards and applicable federal, state and local laws and regulations
Provide clear instructions to patients and/or caregivers to ensure understanding of equipment
Delivers, sets up and maintains equipment at the delivery address using company vehicle
Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and Joint Commission guidelines
Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
Encourages patients and/or caregivers to complete the Customer Perception of Care survey
Maintains assigned company vehicle in a clean and safe working condition
Observes additional needs that the patient may have and reports to management during morning meeting
Reports equipment hazards and/or product incidents as required
Safeguards patient's Protected Health Information and adheres to all HIPPA privacy regulations
Works with location personnel to coordinate deliveries
Performs other duties as assigned
Employment is contingent on
Education and/or Experience
High school diploma or GED equivalent
3 year's delivery experience
Experience working in healthcare, home health or the medical field
Strong customer service background
Skills, Knowledge and Abilities
Effectively communicate in English; both oral and written, with location employees and patients
Helpful, knowledgeable and polite while maintaining a positive attitude
Interpret a variety of instructions in a variety of communication mediums
Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
Maintain confidentiality and practice discretion and caution when handling sensitive information
Mapping skills including ability to plan time-saving delivery routes
Mechanical aptitude with ability to learn
Multi-task along with attention to detail
Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
Read and successfully interpret written directions and/or instructions in English
Self-motivation, organized, time-management and deductive problem solving skills
Sense of urgency and responsiveness to customers
Work independently and as part of a team
Available for on-call assignments as needed (after business hours &/or weekends)
Requires sitting, walking, standing, talking or listening
Requires close vision to small print on computer and or paperwork
Requires lifting and transporting of patient equipment and or move full & empty cylinders
Requires contact with patients and equipment with potential exposure to contagious pathogens
Requires driving a company vehicle for the majority of the workday
Requires the ability to load, push, pull and lift oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address
Machines, Equipment and Technical Abilities
Understanding use of all applicable home medical equipment and supplies
Using common office equipment (e.g., phone, copier, fax, computer, etc.)
Internet, including knowledge of email transmission and communication
Internet navigation and research
Loading, unloading and proper tie down procedures of transported oxygen and other cargo as per company policy
Operating the assigned company vehicle safely
Operating vehicle mounted power lift or rail gates as required
Troubleshooting and repairing equipment
Extensive travel via company vehicle required to patient's homes and/or delivery address for set-ups and recurring deliveries
Warehouse and office with moderate to high noise levels
Career Path and Management Opportunities
Employee Discounts, Referral Bonus, Recognition Program and Employee Service Program
Cell Phone reimbursement (when applicable for the position)
Mileage reimbursement (when applicable for the position)
Medical, Prescription, Dental and Vision plans
Flexible Spending Account and Health Savings Account
Short Term and Long Term Disability
Supplemental Life Insurance
Employee Assistance Program
Paid Time Off and Paid Holidays
Make the right move, create your job profile and apply today!!
This process will take approximately 2-5 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.
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Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities
Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
Rotech Healthcare Inc