Why HCA Healthcare?
At its founding in 1968, Nashville-based HCA Healthcare was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA Healthcare is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA Healthcare facilities resulting in more than 26M patient encounters each year. HCA Healthcare is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA Healthcare puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality.
Ranked 63 in Fortune 500
Computerworld Top 50 Best Places to Work in IT since 2009
Named one of the "World's Most Ethical Companies" since 2010
106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures
GENERAL SUMMARY OF DUTIES
The Local Access Coordinator provides services to provision user access to HCA systems. Responsibilities include initial assessment, triage, research, and resolution of user access requests. The Local Access Coordinator is responsible for using user access tools and other processes to provision accounts as necessary in a timely manner and to provide reports on user access or provide decision support data based on system usage.
SUPERVISOR Regional User Access Manager
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Provisions, maintains, and removes security privileges for users of HCA systems.
Participates in development/review of division security processes/procedures under supervision of Regional User Access Manager.
Partners with facility Human Resources, facility IT team and business owners to define and maintain role based access
Maintains access management systems (UIP) and documentation
Provides education to Division management and business partners (nursing schools, contract services, etc)
Coordinates efforts with other LSC teams to provision access
Works with the division Service Desk and provides necessary security/tier 2 support for user access incidents
Works with members of the corporate/desktop/network teams and other workgroups within IT&S on projects and initiatives as needed.
Represents LSC and User Access group on project teams as needed.
Provides after-hours and on-call support, as needed.
Adheres to and supports HCA IT&S standards, policies, and procedures.
Maintains and protects confidentiality with regard to all aspects of patient care and employee information.
Adheres to Code of Conduct and Mission and Value statements.
Performs other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
Demonstrates ability and desire to learn Corporate, Division, and Facility-specific applications, technology, and terminology.
Demonstrated ability to learn customer support processes and techniques.
Strong analytical skills.
Ability to solve problems.
Competency in MS Office Suite
Competency in call center tracking tools
Prior experience supporting customers in use of application software.
Proficiency in using support software tools.
Customer service orientation and/or prior customer service training.
Strong understanding of HCA security-related procedures.