Lobby Liaison - Guest Services - Eves - 130795

Payroll Title:

PAT REL PROFL 2 CX

Department:

Guest Services

Hiring Pay Scale

$25.89 - $37.72 / Hour

Worksite:

La Jolla Medical Center

Appointment Type:

Career

Appointment Percent:

100%

Union:

Uncovered

Total Openings:

1

Work Schedule:

Eves, 8 hrs/day, Monday

• Friday

#130795 Lobby Liaison

• Guest Services

• Eves

Filing Deadline: Thu 7/11/2024

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UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment: Apply by 7/2/24 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 7/11/24. Eligible Special Selection clients should contact their Disability Counselor for assistance.

This position has recently been accreted by Teamsters CX union, and will be a part of that union moving forward.

DESCRIPTION

The Lobby Liaison is an integral part of the Guest Services team at UC San Diego Health, responding to patient and guests' needs, requests and concerns. The Lobby Liaison's job function is to support patients upon entry into the medical facilities by assisting with wayfinding, directing patients to the correct clinic for appointments, wheelchair mobilization, providing information, delivering items to admitted patient rooms, connecting to appropriate resources and overall visitor management.The Lobby Liaisons ensure a warm and welcoming environment for all who enter.

Additional job functions include:

• Utilizing Electronic Medical records to assist patients and guests with critical information about their visit.

• Fostering relationships with UC San Diego Health team members.

• Utilizing critical thinking and analytical skills to determine the appropriate course of action for a patient or guest.

MINIMUM QUALIFICATIONS

• Six (6) years of related experience in a fast-paced Medical environment or a hospitality-focused role OR a Bachelor's degree in a related area, plus two (2) years of related experience.

• Working knowledge of Patient Relations concepts to perform essential functions efficiently and effectively.

• Strong communication skills needed to interact professionally and effectively in the work environment

• Ability to use discretion and maintain all confidentiality.

PREFERRED QUALIFICATIONS

• Bachelor's degree.

• Knowledge of Medical Terminology.

• Experience with direct patient interaction.

• Familiarity with UC San Diego Health and working knowledge of clinical, professional, and ancillary departments.

• Bilingual: English/Spanish.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: Unclassified

• No data available (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: Unclassified

• No data available

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

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If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.