Lobby Leader - Mendenhall

Keybank National Association Juneau , AK 99801

Posted 2 weeks ago

Job Description:

Have you thought about what it would be like to work in Banking? In this Lobby Leader role, you will be the first impression as clients enter the bank greeting them with a smile beyond your mask. We seek individuals who enjoy people interaction with good communication skills. This position is expected to last approximately three to four months. You should expect to work 10-3pm Tues and Thurs, and 9-1pm Sat. If selected for the Lobby Leader role, part of the pre-employment process is the completion of a background check (including criminal, fingerprint and drug screening). Follow the link below to apply.


Results are rewarded and growth is encouraged: You will do impactful work and will be rewarded for doing the right thing for our clients as the champion of branch experience. You can build a career and have the flexibility to explore opportunities within our branches and throughout the organization.

We invest in our employees: Through employee benefit programs, training and development opportunities, you will be recognized for your contributions and given the support necessary to achieve your goals.

Diversity and inclusion are valued: We strive for diversity among our employees and an inclusive workplace. High performing teams that are innovative, diverse, practice inclusion, and leverage differences can help shape a better future.

We have a strong sense of community: We are encouraged to be champions for each other and for our clients' success. Together, we have a strong sense of community where each of us has the opportunity for personal growth and to do work that truly matters in the communities that we work in and are proud to call home.


At Key, we have the opportunity to bring ease, value, and expertise to our clients by helping them have confidence and the peace of mind to dream big. As a Lobby Leader, you will work as part of the branch team to welcome clients to Key with a smile beyond your mask. This position reports directly to the Branch Manager. The Retail Branch Lobby Leader role is critically important to assist our branches with both welcoming our clients and managing critical Pandemic requirements such as masks, occupancy levels and social distancing. Our goal is for the Lobby Leader to help direct our clients appropriately depending up on their needs. The Leader will be able to provide information around wait times, direct them to the correct area of the branch, or provide them information on alternatives should the wait times exceed their availability. The leader can also assist the other branch employees with answering the phone, light cleaning, and other Administrative duties as needed. This role will be the first contact that our clients have in the branch and it is essential that they present the right image for Key to our clients and the communities we serve. They will also be a very critical part of the overall branch team. This position is a temporary assignment and is expected to last approximately 3-4 months.


The Lobby Leader through execution of the Branch Playbook and exceptional client service tactics ensure clients have a consistent and positive experience when visiting our offices. All Branch team members are always expected to act professionally, conduct business ethically, avoid conflicts of interest and act in the best interest our clients and Key

Primary Functions

  • Provide all clients with a positive first impression of KeyBank by greeting them with a smile beyond their mask while providing support and direction within the branch.

  • Monitor the branch to ensure compliance with all Pandemic related requirements including offering client masks when not wearing one, managing and maintaining occupancy maximums and social distancing.

  • Effectively communicate with clients to assist in identifying the reason for their visit, direct as needed and demonstrate our ability to assist in a timely manner. Shows proactive client focus with assisting in scheduling preset appointments

  • Provide exceptional customer service to all clients.

  • Provide light cleaning and administrative support as needed.

  • Helps clients understand all channels available to service them, including digital and mobile options

  • Identifies and de-escalation of complex client service opportunities

  • Participates in daily branch huddles

Risk Management (Review for all Branch roles)

  • Ensures compliance with security procedures and policies including appropriate documentation of client interactions- contact tracing when applicable, Adhere to all applicable policies and procedures

  • Act professionally always, conduct business ethically, avoid conflicts of interest and act in the best interest of our clients and Key


  • Capability of communicating positively with clients to understand their needs and direct them effectively.

  • Ability to work in a team environment and take direction from teammates.

  • Ability to emphatically explain to our clients any Pandemic requirements and reasons around our need for them to wait to enter our branches.

  • Ability to diffuse client situations and escalate as needed to ensure client satisfaction.

  • Ability to display a positive attitude at all times to support our clients and your teammates.

  • Demonstrated strong customer service skills

  • Ability to communicate clearly and effectively

  • Working knowledge of digital technology (mobile, apps, web-based browsing) and ability to educate clients on digital platforms and capabilities within Key

  • Ability to work branch hours to include weekends

  • Timeliness, must have access to reliable transportation

  • Demonstrated professionalism including attire

  • Retail/ Client Experience preferred

  • Physical Requirements:Ability to stand for long and extended periods of time, ability to communicate face to face and on the phone with clients

This position is a temporary assignment and is expected to last approximately 3-4 months

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Personal Banker Mendenhall Area

Keybank National Association

Posted 2 weeks ago

VIEW JOBS 10/13/2020 12:00:00 AM 2021-01-11T00:00 Job Description Job Description ABOUT THE JOB (JOB BRIEF): At Key, we have the opportunity to bring ease value and expertise to our clients by helping them have confidence and the peace of mind to dream big. As a Personal Banker you will report to the Branch Manager. Responsible for acquiring new consumer and small business clients, to expand relationships with existing clients and help clients achieve confidence in their financial wellness. Develops a comprehensive understanding of client needs by utilizing the Financial Wellness Guide. Serves as a proactive member of the Retail branch team by being an initial sales and service contact for new and existing clients, both at the sales desk and across the teller line. Key's branch culture is to be cross functional, utilizing time on the teller line as opportunities to identify and build deeper relationships with our clients. Effectively manages existing clients/book of business to support the retention and growth of profitable client relationships through sales of deposit, loan and investment products (with appropriate licensing). Recommends products and services to help the client achieve financial goals and the team to achieve business goals. Identifies and resolves complex client service issues. Recognizes complex product and financial services opportunities and refers to appropriate sales professionals in Retail, Investment Services, Mortgage, Business Banking, and Private Banking. Meets or exceeds established Teamwork & Accountability goals, and production expectations while maintaining strict adherence to risk and operational policies. Serves as a backup to the Branch Manager when the Branch Manager is unavailable. ESSENTIAL JOB FUNCTIONS: The Personal Banker through execution of the Branch Playbook and Financial Wellness Reviews, helps clients achieve their Financial Goals. The Personal Banker also provides sales and service support to the Retail branch team. Personal Bankers and all Branch team members are expected to act professionally at all times, conduct business ethically, avoid conflicts of interest and act in the best interest our clients and Key Primary Personal Banker Functions * Consistently executes on Key's Branch Playbook and seeks opportunities to deliver distinctive client service with each interaction * Establishes preset appointments, delivers quality Financial Wellness Review conversations, identifies needs, makes recommendations and follow's up * Provides financial solutions to clients to help them achieve their goals. Solutions could involve; payments, deposit, loan and investment products (with appropriate licensing) * Develops strong partnerships with Operations Leaders, Financial Advisors, Mortgage Advisors, Small Business colleagues and other line of business partners focusing on client acquisition and deepening the relationship of current clients; effectively manages internal and external Centers of Influence (COIs) * Supports acquisition of new clients and growth of current book of business by contacting and following up on system generated leads identified through the Client Experience (CE) Desktop (Key's branch platform system); documents activities by using the call report feature in the Desktop * Supports the branch in growing a profitable book of business to achieve individual and team goals * Provides sales and service assistance to all clients * Develops and maintains broad knowledge of products and services to appropriately support client needs * Ensures compliance with operational, security and audit procedures and policies * Participates in and occasionally facilitates daily branch huddles * Participates in special projects, campaigns and assignments as requested * Assists with coaching and training tellers and other branch professionals as needed * Accurately process all financial service transactions * Identifies and resolves complex client service opportunities * Completes and maintenances electronic client profiles using Key's technology such as the Client Experience (CE) Desktop * Maintains and calls on a client book of business * Assists on the Teller platform with new and existing clients of the bank with account transitions, maintaining responsibility for a cash drawer and following proper balancing procedures. Takes opportunities identified on the teller line to deepen and expand client relationship Key's application process for Personal Banker position(s) require that you complete our Skill Match Survey. The Skill Match Survey can be taken via computer or mobile device and will take 20-30 minutes to complete. After completing the application, you will be prompted to take the Skill Match Survey. REQUIRED QUALIFICATIONS: * High School Diploma, GED or equivalent experience * 1 year of experience in developing current and new customer relationships, achieving sales goals and building referral sources * Foundational knowledge of sales and service techniques with consumers and small businesses, including tele-consulting, outside calling, prospecting and networking * Demonstrated experience with influencing business partners, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals * Demonstrated ability to build and leverage Centers of Influence (COIs) to further promote business * Demonstrated strong customer service skills * Excellent communication skills and ability to work in a team environment * Working knowledge of PC (MS Windows and Office Products including Word, Excel, etc.) * Ability to work branch hours to include weekends and occasional evenings * Must have access to reliable transportation to facilitate travel outside of the branches, including outside sales calls * Physical Requirements: Frequent mobility (5-8 hours) in an office setting, ability to communicate face to face and on the phone with clients, frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs. Note: Employees in this position are required to comply with all rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act). Employees hired or transferring into this position will need to meet the qualification requirements, in Key's sole discretion, under Reg. Z, prior to acting as a loan originator in a consumer credit transaction secured by a dwelling. Qualification requirements include but are not limited to an assessment of overall financial responsibility, character, and general fitness through review of a criminal background check, credit report, and information about any administrative, civil, or criminal findings by any government jurisdiction. PREFFERED QUALIFICATIONS: * Undergraduate degree in business related field * Sales experience in banking, financial, or insurance industry * Possesses a general understanding of operations (risk, compliance, fraud, loss) * Cash handling experience * Working knowledge of Branch Teller Workstation Keybank National Association Juneau AK

Lobby Leader - Mendenhall

Keybank National Association